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X4 Summit The annual gathering of the experience leaders at the world’s iconic brands building breakthrough business results, live in Sydney.
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Session airs November 17, 2022 | 8:00 AM AEST
This session will begin in
Under the hood of ANZ Bank's experience transformation
Sweta Mehra Chief Marketing Officer/ ANZ Bank, Brigid Archibald APJ Managing Director / Qualtrics
Hear about ANZ’s transformation journey as it made majors shifts to overcome post-pandemic challenges. Hear how they are instigating change in the whole organisation, including in how it develops services, deliver mass personalisation, and restore employee engagement.
We all need to be in the business of experience
November 17, 2022 | 8:00 AM AEST
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The ServiceNSW Story
November 17, 2022 | 8:00 AM AEST
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Differentiate and win through human-centric CX and lessons learnt
November 17, 2022 | 8:00 AM AEST
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The power of connecting CX with EX featuring Endeavour Group
November 17, 2022 | 8:00 AM AEST
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The intersection of Data and Technology - improving customer interactions
November 17, 2022 | 8:00 AM AEST
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How organisations are leveraging Qualtrics to improve experiences
November 17, 2022 | 8:00 AM AEST
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The monster in the room: Digital experiences that eat expectations
November 17, 2022 | 8:00 AM AEST
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Rewriting the playbook for employee attraction, retention and performance
November 17, 2022 | 8:00 AM AEST
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From hindsight to insights - connecting metrics across the Employee Journey
November 17, 2022 | 8:00 AM AEST
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Measuring and improving leadership effectiveness to drive better business outcomes
November 17, 2022 | 8:00 AM AEST
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Experience Management and insights to power transformation and optimise organisational performance.
November 17, 2022 | 8:00 AM AEST
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Speed and agility through always-on, in-house research panels
November 17, 2022 | 8:00 AM AEST
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The advanced researcher’s new toolkit
November 17, 2022 | 8:00 AM AEST
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Brand agility in a shifting consumer landscape
November 17, 2022 | 8:00 AM AEST
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Fulfilling a CMO's true role: Integrating customer and brand experiences
November 17, 2022 | 8:00 AM AEST
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Creating experiences that build public and employee trust
November 17, 2022 | 8:00 AM AEST
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Listening deeply and designing experiences through disaster and crisis
November 17, 2022 | 8:00 AM AEST
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The ROI of making business more human
November 17, 2022 | 8:00 AM AEST
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Experience Management (XM) innovation solutions reveal
November 17, 2022 | 8:00 AM AEST
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