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Session airs November 17, 2022 | 8:00 AM AEST

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Session 19 | [XM for Government] icare

Creating experiences that build public and employee trust

Matt Prowse General Manager - Customer Experience / icare, Phil Bland Head of Public Sector Strategy, ANZ / Qualtrics, Dr Sydney Heimbrock Chief Industry Advisor, Government / Qualtrics

In an age of significant change, government service delivery is taking strides to meet the evolving needs of residents and communities by breaking down insights silos and listening more actively. Hear how icare partners with Qualtrics to deliver service transformation and bringing stories of customer resilience and adversity to life.

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