rise in customer
JD Power award
ComEd delivers power to over 3.8 million households in the Chicago metropolitan area. With a hundred-year legacy to preserve, ComEd strives to have a continuously positive impact on the people, environment, and economies of the communities it serves.
STARTING FROM THE BOTTOM
FIXING THE EXPERIENCES THAT MATTER MOST
Since 2012 ComEd has increased their customer satisfaction
score more than any other large electric utility company
in the United States.
JD Power now references ComEd’s bill redesign as a best practice
for all utility companies.
ComEd increased their ability to deliver actionable
insights and fast-track
Senior Research Analyst, COMED
ComEd + Qualtrics
“Other utilities around the country have called us to ask us how we did this bill transformation, and how we did it so quickly. Well, we used Qualtrics“