With Qualtrics, we’re improving the working lives of the people who save lives.
NATHANIEL JOHNSON, ENAGAGEMENT AND TALENT LEAD
HOW IMPERIAL NHS CLOSED THE EXPERIENCE GAP
A NEW APPROACH TO ENGAGEMENT
Imperial NHS launched its new program, Our Voice, Our Trust with a commitment to turn feedback into actions.
DIGGING DEEPER INTO FEEDBACK
Using Qualtrics iQ, Imperial NHS is able to mine insights from open text feedback and perform key driver analysis to identify priority actions
TURNING INSIGHTS INTO ACTIONS
Through role-based dashboards, managers were given responsibility to act on team-level insights, helping to make more improvements faster.
IMPROVING THE PATIENT EXPERIENCE
Improvements in the employee experience have also been acknowledged by patients, with more patients now recommending Imperial NHS as a place to receive treatment.
By improving the experience for our staff, we’re also improving the experience for our patients and we’re already seeing improvements in our patient surveys and more positive patient feedback about our staff.
NATHANIEL JOHNSON, ENGAGEMENT AND TALENT LEAD
their highest ever staff promoter score
level increase in national league table
of staff are now classed as engaged at work
Improved care reported in the patient surveys
DESIGNED TO DRIVE ACTION
Managers see team-level insights in real-time, giving them ownership of the employee experience
FAST AND FLEXIBLE
Qualtrics allows Imperial NHS to easily customise its question according to its priorities
DATA ANALYSIS MADE EASY
Powerful analytics engine allows them to dive deeper into feedback to surface insights