Adam Bunker
Content Writer
Author Bio
Freelance copywriter, editor, creative strategist and all-around content wrangler with 15 years of print and digital experience.
Attributed articles
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Best contact center software solutions
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Customer journey orchestration
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Customer experience (CX) transformation
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Using real-time feedback to drive employee experience outcomes
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Customer lifecycle management for enhanced brand loyalty
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How first contact resolution can boost customer satisfaction
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Contact center cost savings
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Marketing insights 101: How to find the story in the data
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Understanding call center metrics & KPIs
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Session replay: Definition, benefits & how to use it effectively
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Qualitative research definition, approaches and best practices
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