Platform > Employee Experience > IT Experience

Experience Management for IT

Improve technology experiences for a more engaged workforce

Qualtrics EmployeeXM™ helps organizations deliver exceptional technology experiences - from support chats to software - so employees are happy, empowered, and motivated to perform their best.

WITH QUALTRICS YOU’RE ABLE TO

  • Drive job enablement and increase overall workforce productivity
  • Improve the effectiveness of your Help Desk to create efficiencies and meet employee needs
  • Enable global process alignment to maintain tight security and data compliance
  • Integrate the voice of employees in technology decisions, positioning IT as a responsive company partner

4 ways to close technology experience gaps and drive the business forward

One

Optimize the everyday employee technology experience

  • Tailored data exports provide real-time access to employee feedback
  • Key driver analysis pinpoints priority areas for improving everyday technology experiences
  • Focus areas proactively surface opportunities to improve employee productivity and job enablement
  • AI-powered text analytics turn employee thoughts into structured insights, with topics, sentiment scores and trends so you can act on what matters

Two

Improve IT support processes, quality and perception

  • Digital intercepts and ticketing meet employees in the flow of work to gather insights on their technology experience
  • Real-time alerts tell you right away when an employee is dissatisfied or struggling with IT-provided technology
  • Smart routing through integrations, automated workflows and end-to-end case management enable IT teams to track progress and deliver quick, effective resolutions within existing systems

Three

Ensure new implementations truly meet employee needs

  • Configurable employee survey capabilities allow you to understand pre- and post-implementation sentiment change
  • Real-time dashboards give IT teams the data they need to focus on areas where additional employee training or support is needed
  • Proactive alerts facilitate quick follow-ups with employees to ensure risk is mitigated
  • Role-based targeting enables outreach to a subset of employees impacted by a specific rollout

Four

Make the right investments
with employee insights

  • Configurable surveys and XM Directory help quickly deploy a needs assessment to a sample of, or your entire workforce, using a single directory
  • TextiQ uncovers technology-related needs you didn’t know about through AI and natural language processing
  • Real-time dashboards raise employee insights on technology gaps to the surface, allowing you to make data-backed decisions on future investments

Qualtrics has enabled Honeywell IT to obtain more comprehensive feedback for the employees we serve. We have significantly reduced roll-out time by standardizing our approach.