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Qualtrics acquires SurveyVitals, continuing its mission of transforming patient experiences. Learn more

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Operationalize empathy to drive quality improvement and personalized experiences, at scale

An experience platform to immediately surface patient and member friction—and guide frontline teams in-the-moment to close experience gaps.

Drive proactive organization-wide improvement—across care journeys, processes, and teams to deliver superior experiences, all while achieving regulatory and security requirements.

Join the world’s largest healthcare and life sciences organizations in driving industry-leading innovation

Hear from leaders in healthcare and life sciences experience management

Your team of accomplished industry experts building product led solutions

Our team of experts work with providers, payors, and life sciences organizations around the world to help them re-define how they approach experience and inform the innovative solutions that get them there.

Adrienne Boissy

Adrienne Boissy

Chief Medical Officer

A healthcare industry pioneer, Adrienne envisions an integrated patient and employee experience in healthcare powered by empathy, technology, co-design, and evidence-based research. She publishes extensively on the future of experience design and metrics that matter in humane experiences of health. She is a practicing neurologist and the former Chief Experience Officer of the Cleveland Clinic.

Denise Venditti

Denise Venditti

Principal Industry Advisor, Healthcare

Dr. Venditti brings over 25 years of healthcare experience with expertise in patient experience, nursing leadership, quality improvement, and change management. Prior to Qualtrics, she served as a Consulting Director for Vizient, as well as the VP of Patient Experience for the Geisinger Health System.

Richard Shwartz

Richard Shwartz

Life Sciences Industry Practice Lead

For over 30 years, Richard has been focused on optimizing healthcare experiences for patients, clinicians, and the people surrounding and supporting them. He has worked within life sciences organizations, WebMD/Medscape, consultancies, agencies, digital health, and technology solutions that support our journeys from illness to wellness. Richard is passionate about “Experience as a Medicine” and helps organizations understand, adopt, implement, and deliver value through experience management.

Deliver breakthrough Healthcare & Life Sciences experiences

Discover what they need, understand how they feel, and predict what they’ll do next with Qualtrics XM.

The XM platform is used by healthcare leaders to understand what people are saying about your organization, wherever they are saying it. The ultimate listening tool, XM easily surfaces insights, from the contact center to the web - and everywhere in between, to help you design experiences that improve satisfaction, loyalty and trust. Find out how we work with: Healthcare providers, Payers, and Life Sciences.

Safe, secure, and certified
for the healthcare industry

You can rest assured the XM Platform provides everything you need to meet regulatory requirements while evolving your program to enable more human-centric experiences for patients, employees, and the communities you serve.

  • Qualtrics is a CAHPS approved vendor with the ability to offer all regulatory programs displayed in our dashboards.
  • Our platform includes a robust set of integrations – including Magnet benchmarks, AHRQ Culture of Safety Survey, and Vizient – to help you see where you stand in the market.
  • Qualtrics is HITRUST certified and offers everything you need to be  FedRAMP and GDPR compliant.
Magnet, CAHPS, FedRamp, GDPR, HiTrust

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