The experience that earns trust — and keeps it.

The organizations people trust most aren't just measuring experience. They're acting on it — in real time, at every touchpoint. That's what Qualtrics is built for.

Healthcare

Care that listens. Outcomes that follow.

Qualtrics unifies patient, member, and caregiver experience data into one AI-powered healthcare platform — giving providers and payors the real-time insights to act on what matters most, across every touchpoint of the care journey.

5pt

Reduction in RN turnover

~15M

Annual benefit from caregiver retention improvements

+7.2pt

HCAHPS improvement

Healthcare provider working with a patient

All industries

Qualtrics Patient Experience dashboard showing Patient Satisfaction at 91% and Staff Engagement at 78%, with 14 alerts reviewed today.
Healthcare
Care that listens. Outcomes that follow.

Unify patient and caregiver experience data into one platform—and act on what matters most at every step of the care journey.

Qualtrics Policyholder Risk dashboard showing AI sentiment analysis of the renewal pipeline — 68% low risk — with 710 high-risk policyholders flagged for churn signals before renewal.
Financial Services
Turn every interaction into loyalty — before it walks.

Qualtrics gives banks, insurers, credit unions, and wealth managers the AI-powered platform to predict churn, optimize journeys, and protect revenue across every channel.

Two retail insight cards: a store manager digest showing 4.5 CSAT with checkout wait time flagged, and a merchandising summary highlighting fit complaints, denim sentiment, and an outerwear reorder signal.
Retail
Every location. Every visit. One consistent brand.

Qualtrics gives retail organizations a unified view of what guests think and need—across digital, in-store, and review channels—then empowers frontline teams to act, location by location.

Qualtrics government dashboard showing Staff Engagement at 74 — up 7 points — and Overall Citizen Satisfaction at 82% — up 9 points — across frontline workforce and digital services.
Government
Mission-driven. Insight-powered. Citizen-first.

Qualtrics helps federal, state, and local agencies turn experience data into evidence-based improvements—and demonstrate measurable mission impact. FedRAMP High authorized.

edu
Education
Better experiences. Better outcomes. Across campus.

Qualtrics helps higher education and K–12 move beyond reactive surveys—unifying student, employee, and family data to drive enrollment, retention, and institutional resilience.

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High-Tech
Build the intelligence that compounds your advantage.

Qualtrics helps tech organizations unify fragmented experience data, automate action, and discover unmet needs — turning every signal into a source of competitive edge.

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B2B
Every relationship is a revenue line. Protect it.

Qualtrics gives B2B organizations the platform to capture every stakeholder signal, predict at-risk accounts, and act before churn becomes a headline.

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Travel and Hospitality
From first search to last review — every moment counts.

Qualtrics helps hotels, restaurants, and travel brands unify every guest signal into one view — and act on it before the review goes live.

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Automotive
Where trust is built one interaction at a time.

Qualtrics helps automotive brands listen and act across the full ownership journey—from digital research and purchase through service, financing, and renewal.

5pt

Reduction in RN turnover

~$15M

Annual benefit from caregiver retention improvements 

+7.2pt

HCAHPS improvement

See what's possible when every experience signal connects.

From improving patient outcomes to driving retail loyalty to retaining top talent — Qualtrics gives organizations across every industry the AI-powered platform to act on what matters most. In real time.