NPS (Net Promoter Score)
With Qualtrics’ Bain-certified NPS, you can combine in-moment and long-term customer satisfaction feedback to accurately measure and improve customer experience.
Target the right profiles at the right time on your website or mobile site, with opportunities to capture contact details, provide additional information, and convert online visitors to in-store visitors.
With dynamic, role-based dashboards and mobile analytics the right people get the real-time data they need.
Native Text Analytics
Native text analytics allows you to identify trending topics or key product and service gaps.
Transactional NPS & CSAT
Trigger automatic surveys 1-3 days following a specific event. Easily collect feedback on a single interaction or a group of related interactions. Use Qualtrics’ Bain-certified NPS questions to ensure accuracy.
Relational NPS & CSAT
Send surveys on a predetermined schedule to collect feedback about each client’s overall relationship with your company. Use Qualtrics’ Bain-certified NPS questions to ensure accuracy.
Perform rapid, ad-hoc research to answer your most immediate questions, including financing promotions, A/B testing, promotions, and customer preference research.
Driver Satisfaction Panel Research
Recruit, engage, and reward your own in-house panel of survey respondents to collect comprehensive customer feedback and preference data whenever you need it.
Enable automated tracking of identified service issues and assign them to the right people within your organization.
Post-Transaction Satisfaction Surveys
Enable automated feedback surveys that capture insights immediately after a customer makes a transaction, helping you increase share of wallet with customers.
Post-Quote Feedback Surveys
Gather feedback before you lose customers by pinpointing which issues are harming your overall customer experience.
Page-Level Website Feedback
Allow potential customers to provide feedback on your website content so you can provide the information that best represents your vehicles and brand.
Website Engagement & Satisfaction
Engage users to understand exactly what they are looking to find, then provide the targeted promotions, offers, and invitations necessary to increase conversion, all without the help of IT.
Mobile Engagement & Satisfaction
Interact with users on their mobile devices as they research your brand, then provide the targeted invitations and experiences that drive greater engagement and lead to in-store visits.