Explore how your employees feel about your brand by asking whether they’d recommend it to others. With our eNPS survey software, you get to see whether your employees advocate your products and services, or tell people to stay away. Used as part of a wider employee experience program, it can help you understand your employees better.
- Use eNPS survey software as part of a wider program on employee engagement and employee satisfaction
- Discover whether your employees would recommend your products and services
- Run alongside a customer NPS to understand whether the two metrics align
- Understand how you can improve eNPS and brand loyalty
- Run an employee NPS survey regularly to gauge whether you’re achieving continuous improvement
Ask one question and find out how employees feel about your company
Quick and easy to set up
Get the most from eNPS with a ready-to-go survey built directly into the Experience Management Platform™. And if you want to tweak the wording a bit, it’s easy – just go into the survey builder and edit away. No design or IT support required.
One question, many perspectives
Take the first step to improving your employee NPS by just asking the question. By collecting eNPS feedback from across your organisation, and analysing it alongside other key metrics, you can create a more holistic view of employee experience.
Ask follow up questions
To get the most out of eNPS, ask your promoters why they like you, and your detractors why they don’t. This kind of survey feedback gives you richer insight into what is driving employee engagement, especially when analysed alongside other metrics.
Use employee NPS survey software as part of your EX program
Ask the right follow up question
It’s easy to build a survey that asks different questions of different employees, depending on their eNPS rating. No IT know-how required – just go into the survey editor and, for example, ask your passives what would make them move up to a 9 or 10 score?
Build eNPS survey software into your HR software
With Qualtrics, your eNPS survey tool is baked into the Experience Management Platform™ and can form part of a wider human resources program. Qualtrics integrates with the most popular Human Capital Management (HCM) systems on the market.
Analyse your feedback quickly and easily
Review your employee Net Promoter Score in simple dashboards and reports, and choose how you make aggregated data and insights accessible to managers and teams.
What is Employee NPS?
eNPS – aka employee Net Promoter Score, or Employee NPS – is a way of measuring how your employees feel about your company. It’s based on Net Promoter Score, a measurement of customer loyalty that was pioneered by Bain & Company and Fred Reichheld to measure customer experience.
You run an eNPS survey by asking someone one simple question: ‘On a scale of 0-10, how likely are you to recommend this company’s products and services to others?’ Some companies like to be more specific and ask would you recommend it to ‘a friend or family member’.
If they answer 9-10, they’re a promoter; if they answer 0-6 they’re a detractor. You calculate employee net promoter scores by deducting % of detractors from your % of promoters. You ignore those who score 7-8, otherwise known as your ‘passives’. This 11-point scale aligns to the classic customer NPS, and also offers more variance by looking at Promoters-Passives- Detractors. If you only use 5 points, it changes the distribution and categorisation of respondents and can inflate results artificially at both ends.