XM Knowledge Base
2023 GOVERNMENT EXPERIENCE TRENDS REPORT
Lead by listening. Act with purpose.
2023 looks set to be a challenging climate, and charting the path forward is no easy feat for government leaders. Facing historic inflation, public health challenges, energy crises and more, the public is looking to governments worldwide to offer stability and confidence in what comes next.
These realities come to light in our latest global research, where we spoke to nearly 8,000 government customers and over 2,000 government employees worldwide to find out what leaders need to do to improve trust and effectiveness of government in the year ahead.
In this report, you'll learn:
- How to give the public confidence in governments’ ability to serve equitably and at scale
- How to improve your workforce’s wellbeing and enable them to serve more effectively
- Why listening to employees and the public is crucial to navigating what lies ahead in 2023