Q Insights

Feedback Done Right

African elephant (Loxodonta africana) balancing on a blue ball.
July 21, 2014

It’s a delicate balance to make feedback forms short and sweet, while still getting the information you need. In my previous post I talked about what not to do when gathering feedback. In this article I’ll cover the basics of what should go into a feedback form.

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Insight Summit 2015: It’s Game On!

July 15, 2014

Did you attend the inaugural 2014 Qualtrics Insights Summit? Or maybe you just wish you had? It’s true we had a blast; so it’s hard to believe it can be topped, but believe it! This coming February, the 2015 Qualtrics Insight Summit is upping its game and promises to be even better than last year!

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Implementing NPS the Right Way

rob_thumb_size copy
June 27, 2014

Many Qualtrics customers already collect Net Promoter ScoresSM, but we know that’s just a first step in truly focusing a company on loyalty and achieving maximum impact. So, in this second blog post in our three-part series with Bain & Company, we talked with Rob Markey to learn about some best practices for implementing the Net Promoter SystemSM.

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