XM Knowledge Base
CUSTOMER EXPERIENCE_
The XM Playbook for Customer Care
The contact center is a defining part of the customer experience. Here’s your quick-start guide to transforming your contact center into a key driver of customer loyalty.
Learn how to flip the script and ensure that your customer care organization — from digital support, contact center, and field support teams — is a key component in forging lasting, profitable relationships with customers. You’ll uncover how to not only retain and attract customers but also increase engagement and lower attrition in your customer care teams.
In this ebook, you’ll learn:
- How to turn your contact center into a key driver of customer loyalty
- What steps to take to improve every contact center at scale
- How to increase agent engagement and retention by empowering them to improve the customer experience
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