XM Knowledge Base
Experience management in uncertain times: Tips for the CIO
COVID-19 has disrupted every facet of life. The resulting economic downturn has put pressures on budgets, while escalating the need for organizations to invest in new areas to support employees who are working from home and reach consumers with more digital offerings. Fortunately, there’s a way you can rapidly adjust to the changing landscape: Experience Management (XM). In this ebook, industry experts from SAP, Deloitte, and Qualtrics share guidance on how you can elevate XM within your organization to dramatically improve experiences – in times of uncertainty and when it’s business as usual.
In this eBook you’ll learn:
- How XM can help you remain competitive in uncertain times
- Practical advice on making XM available to everyone and how to get started
- How to manage and secure your XM data
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