EMPLOYEE EXPERIENCE MANAGEMENT (EXM)
EmployeeXM gathers continuous feedback from every employee experience to take the right actions to impact engagement, talent planning, productivity, and innovation. It empowers your organisation to take actions that put your people first.
The System of Action that takes you from listening to breakthrough results
Continuously listen and improve experiences for every employee
Whether in the office, on job sites, or remote, hear every voice in your organisation with a listening engine that makes sure you can take action when and where it matters most. From relational census and pulse to multi-rater and always-on feedback, you'll have the listening tools to understand and design the unique employee experiences your diverse workforce requires.
Fix problems before they become part of your culture
Take action before problems become widespread with advanced statistical and human language tools that automatically model your experience and operational data 24/7 to surface key areas to focus on.
AI-driven analytics and IO psychology-based decision tools equip managers, business leaders, operations and IT teams with the tools they need to drive both frontline action and strategic transformation.
Go beyond measurement. Drive immediate change.
From guided manager action planning to real-time automated workflows using third-party app integrations, no experience goes neglected.
Automate actions for frontline managers in real-time with feedback-to-action loops for every employee experience. EmployeeXM seamlessly integrates into leading HR technology including talent development tools, applicant tracking solutions, and ticketing tools.
Keep your people data
safe and available
Give your teams powerful control for collecting, analysing, storing, and acting on employee experience data. With a Defense-in-Depth approach to security and industry-leading data privacy, employee anonymity controls and data availability, your employee experience data couldn't be safer. It's all backed by our 24X7 Security Operations Center, powerful GDPR controls and certifications including ISO 27001, HITRUST and FedRAMP.
Transform experiences across the entire lifecycle
Equip managers and leaders with the insights and guided actions needed improve employee engagement.
Develop your employees and inform your talent management processes with automated and personalised multi-rater feedback.
Optimise your compensation and benefits with employee feedback. Automated conjoint analytics and real-time reporting identifies the ideal benefits package to suit your budget.
Respond to more frequent feedback and act quickly to make improvements. Dig into key topics and ensure your actions to improve engagement are making a difference.
Get new hires up to speed faster with improved ramp times, productivity and early engagement.
Optimise training to develop employees and deliver tangible results in performance and development.
EmployeeXM for IT
Leverage employee insights to improve and optimise technology experience and improve productivity.
Reduce attrition with an automated exit feedback system that helps you understand the actions that will retain your best people.
Diversity, Equity, and Inclusion
Hear every voice. Make it simple to identify and close DEI gaps to create an organization where everyone belongs.
Services & support to drive your success
Experts on hand at every stage
You get access to our team of PhD organisational psychologists and subject-matter experts to guide you through program design, analytics, action planning and reporting. You’ll also be supported by our customer success teams to help you maximise the value from your program.
24/7 technical support
Access help around the clock and around the world—our product specialists are based in 14 global offices and speak 9 different languages.
The Qualtrics Partner Ecosystem
Scale your program with the help of a global network of employee experience specialists who can add unique industry expertise and help drive innovation in your program.
Ready to take your employee
experience to the next level?
What is Employee Experience?
Employee experience drives employees to join, contribute to and ultimately become brand ambassadors for their organisations. Employee experience has evolved from just satisfaction and engagement to a more holistic view of the experiences and interactions employees have at various stages of the employee lifecycle—whether that’s manager interactions, onboarding, promotion feedback, overall engagement or feelings about culture, diversity and more. An effective employee experience program creates happier, more-engaged and better-developed employees while also driving business outcomes like reduced attrition, higher revenue and increased customer satisfaction.