Retail experience management

Transform the retail experience

The world’s most successful retailers don’t just sell products. They attract and retain loyal customers and deliver personalised experiences, recommendations and world-class services across every channel and  touchpoint, all delivered by engaged, motivated staff who know their customers inside out.

The world's
best brands
choose
Qualtrics

8 out of 10 of the world’s biggest retailers rely on Qualtrics

They’re creating customer, employee and brand experiences that drive footfall, revenue (a combined total of over $800bn to be precise), clicks, conversions and loyalty.

 

Join them on the world's first Experience Management Platform™ and start optimising the four core experiences of your business with real-time data, insights and AI-powered recommendations that deliver back to your bottom line.

Qualtrics works with over 450 retailers to help them increase customer loyalty, revenue, share of wallet, brand recognition, employee engagement, productivity and retention.

Three powerful suites for optimising
experiences across your business

Optimise all the experiences your business delivers—using specialised AI that uncovers insights from mountains of data, prioritises actions that drive results, and empowers everyone to improve customer and employee experience outcomes.

CX surveys

Surface pain points, spot experience gaps, and pinpoint trends before they have a chance to escalate – and guide teams to take actions that count. This is next-level customer experience management that drives long-term loyalty.

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Comment summaries overview

Advanced employee experience software to build engaged and high-performing teams, increase employee retention, and make informed and timely business decisions, powered by Qualtrics AI.

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Product research survey data

Bring quantitative and qualitative research to life, build an iconic brand, and design products people crave. Qualtrics helps organisations detect emerging market trends, design winning strategies, and make informed decisions that convert prospects into customers.

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Improving the experience
for thousands of retail brands

View all customer stories

Learn about our customers' successes

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With Qualtrics, the moment we receive feedback we can alert the right teams to take action, to mend those relationships, to solve critical issues in real time with our customers.

Emma Sopadjieva
Head of CX Analytics

25%

Increase in account value

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