Salt Lake City, Utah

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Salt Lake City, Utah

February 28 - March 3

Welcome to the world’s largest insight summit. Where the brightest insight leaders from around the world will assemble in the Wasatch mountains to impart their knowledge, network on the slopes of Park City, and rock out with a private concert. This is your invitation to join them.

Speakers


Michael Phelps
Athlete//Most Decorated Gold Medalist in History


The Innovator's Dilemma
Author// Clayton Christensen


The Big Short
Author//Michael Lewis


Grit
Author// Angela Duckworth


Qualtrics
CEO// Ryan Smith


Airbnb
Former Head of Global Operations// Varsha Rao


Beats by Dre
Former CMO//Omar Johnson


The Experience Economy
Author//Joseph Pine


Facebook
Head of Global Research Operations // Sarah Sled


Goldman Sachs
Global Head of Talent and Chief Diversity Officer // Anilu Vazquez-Ubarri


Kantar TNS
Head of Customer Strategies, Americas // Howard Lax


Dartmouth
Director of Market Research // Jean Romeo


Airbnb
Lead Experience Researcher// Hannah Pileggi


Qualtrics
VP of Product // Webb Stevens


BBC Worldwide
EVP Insights// David Boyle


Deloitte
Chief Innovation Officer, Human Capital// Robin Lissak


Michelin
Brand Intelligence Manager // Jill Burnett


LinkedIn
Learning and Development// Jocelyn Lancaster


Qualtrics
Dir. of Business Transformation//Jorge Peña


Walmart
Sr. Director, Global Selection and Assessment//David Futrell


Dish Network
Sr. Product Manager// Joel Mitchell


University of Colorado
The Student Advocate // Susan Ulrich


Qualtrics
Head of CX Practice // Luke Williams


Kum & Go
VP Insights & Analytics​ // Matt Spackman


Morpace
VP Analytics// Tom Rosholt


Qualtrics
Principal Research Strategist // Juliana Holterhaus


Crystal Cruises
Brand and Consumer Insights// Oscar Guerrero


Allianz
Global Practice Director, Principal Consultant, Customer Experience // Allison Windon


Volkswagen Group Australia
Director of Customer Experience// Jason Bradshaw


Whole Foods Market
Team Member Insights // Sara Brothers


IPSOS
President U.S. Public Affairs // Cliff Young


Milwaukee Public Schools
Acting Director, Business, Community & Family Partnerships // Kellie Sigh


Qualtrics
Employee Insights // Benjamin Granger


Bazaarvoice
Senior Director, Client Experience // Margaret Minter


AECOM
Director // Richard Schwien


Civis Analytics
Lead Survey Scientist // Masahiko Aida


Axiom
Partner // Scott Ahlstrand


Erickson Living
Market Research // Laura Barber


Adidas
Digital Analytics // Bart Brantsma


IvyTech Community College
Institutional Research // Jake Williams


Orange County Public Schools
Associate Superintendent // Brandon McKelvey / Jennifer Sasser


The Leading Hotels of the World
Sr Director, Enterprise Analytics // Angelo Sasso


Lowe's
Human Capital Analytics // Jason Clark


Qualtrics
Employee Insights // Sarah Marrs


Goldman Sachs
Global Head of Talent Assessment // David Landman


Ashford University
The Campus Innovator // Jason Brockman


Duke University
Duke Initiative on Survey Methodology // Sunshine Hillygus


Golin
Vice President // Shannon Varroney


Qualtrics
Senior Research Scientist // Carol Haney


Fandango
Senior Director, Digital Research // Margaret Wilhelm


Plowshare
EVP, Business Development // Wendy Moniz


Caterpillar
Change Management//Marcy Wiegardt


University of Minnesota
The Campus Innovators // Mark Hilliard


More to Come

PRICING

Summit Pass

$1199// 3-DAY

INCLUDES ACCESS TO:

Keynote and general sessions

  • Breakout sessions
  • Networking events
  • Meals
  • Ski Day
  • Q-Swag
  • Much more!
  • * Does not include Certification
  • * Buy three Summit Passes, get one free.
  •  
     
BOOK // $1199

Summit Pass

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Certification

ADDITIONAL $499

INCLUDES ACCESS TO:

  • Summit pass
  • One Qualtrics Certification course
  • 8 hours of on-site training from Qualtrics experts

SEE MORE DETAILS

SOLD OUT

Summit Pass

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Certification Plus

ADDITIONAL $649*

INCLUDES ACCESS TO:

  • Summit pass
  • Two Qualtrics Certification courses: one online before Summit and one in-person at Summit
  • 8 hours of on-site training from Qualtrics experts at Summit
  • Weekly webinar to help you prepare for first exam: complete by January 20.
  •  
     

SEE MORE DETAILS

SOLD OUT

QUALTRICS

CERTIFICATION

Tuesday, Feb. 28th 8 am - 6 pm

Last year, hundreds of people started their Qualtrics Certification journey at Insight Summit and gained skills that helped them achieve more for themselves and their organizations. Certification is returning to Insight Summit 2017 with two new courses available: Customer Experience Insight Expert and Market Research Insight Expert.

Also new for this year, and exclusively available at Summit, is the Certification Plus program. Complete one new Certification course in our online learning platform before you arrive, and a second with in-person instruction at Summit. Certification sold out quickly last year, and with these new developments, it will do the same this year. Don't miss your chance to sign up today!

SEE MORE DETAILS


Qualtrics Certification Levels

This course focuses on

  • Creating customized survey experiences for respondents
  • Reaching broad groups of respondents through multiple distribution channels (emails, links, and social media)
  • Quickly analyzing data to gather initial insights

 

This course focuses on

  • Preventing survey fatigue by minimizing repetition
  • Distributing surveys via SMS text messaging
  • Identifying meaningful insights by effectively filtering and visualizing data
  • Building compelling reports that convey key findings

Prerequisite: Insight Professional – Bronze Certification

This course focuses on

  • Gaining insights from global respondents by localizing surveys
  • Controlling survey access and the survey experience
  • Integrating Qualtrics with other platforms
  • Administrating Qualtrics within the organization

Prerequisite: Qualtrics Insight Professional – Silver Certification

This course focuses on

  • Designing projects that ask the right questions and extract key insights from customers
  • Building role-based, optimized dashboards that allow real-time customer insights to be shared across the organization
  • Executing closed-loop feedback processes to ensure no customer is left unsatisfied

Prerequisite: Qualtrics Insight Professional – Gold Certification

This course focuses on

  • Designing projects that ask the right questions and extract key insights from markets
  • Building comprehensive, tailored reports to share insights across any part of the organization
  • Executing continuous and targeted follow-up to track the ever-changing needs of markets

Prerequisite: Qualtrics Insight Professional – Gold Certification

This course focuses on

  • Designing projects that ask the right questions and extract key insights from employees
  • Building role-based, optimized dashboards that keep leaders in tune with their teams
  • Executing action plans and follow-ups to ensure teams become stronger and more effective

Not available at Insight Summit 2017

Prerequisite: Qualtrics Insight Professional – Gold Certification

Insight Architects design and execute world-class insight programs that drive growth and solve key organizational challenges. They leverage best practices and the full capabilities of the entire suite of Qualtrics solutions to connect data from customers, employees, and markets. They deliver insights that provide a holistic view of where organizations are and where they should go.

Prerequisites

  • Qualtrics Insight Expert – CX, and
  • Qualtrics Insight Expert – MR, and
  • Qualtrics Insight Expert – EI Certifications

Qualtrics Certification Levels


Qualtrics Insight Professional Bronze

Bronze Insight Professionals have a comprehensive understanding of the Insight Platform’s core features and navigate the platform with confidence.

Read More >

Bronze Insight Professionals have a comprehensive understanding of the Insight Platform’s core features and navigate the platform with confidence.

This course focuses on

  • Creating customized survey experiences for respondents
  • Reaching broad groups of respondents through multiple distribution channels (emails, links, and social media)
  • Quickly analyzing data to gather initial insights

Qualtrics Insight Professional Silver

Silver Insight Professionals bring additional insights to the table with their thorough knowledge of key Qualtrics features.

Read More >

This course focuses on

  • Preventing survey fatigue by minimizing repetition
  • Distributing surveys via SMS text messaging
  • Identifying meaningful insights by effectively filtering and visualizing data
  • Building compelling reports that convey key findings

Prerequisite: Insight Professional – Bronze Certification


Qualtrics Insight Professional Gold

Gold Insight Professionals know the Qualtrics Insight Platform inside and out. They are go-to resources for their organizations.

Read More >

This course focuses on

  • Gaining insights from global respondents by localizing surveys
  • Controlling survey access and the survey experience
  • Integrating Qualtrics with other platforms
  • Administrating Qualtrics within the organization

Prerequisite: Qualtrics Insight Professional – Silver Certification


Qualtrics INSIGHT EXPERT CX

Customer Experience Insight Experts are vital to driving measurable increases in customer satisfaction and loyalty throughout their organization.

Read More >

This course focuses on

  • Designing projects that ask the right questions and extract key insights from customers
  • Building role-based, optimized dashboards that allow real-time customer insights to be shared across the organization
  • Executing closed-loop feedback processes to ensure no customer is left unsatisfied

Prerequisite: Qualtrics Insight Professional – Gold Certification


Qualtrics INSIGHT EXPERT EI

Employee Insight Experts help their organizations build world-class teams by catalyzing measurable increases in employee satisfaction and drive.

Read More >

This course focuses on

  • Designing projects that ask the right questions and extract key insights from markets
  • Building comprehensive, tailored reports to share insights across any part of the organization
  • Executing continuous and targeted follow-up to track the ever-changing needs of markets

Prerequisite: Qualtrics Insight Professional – Gold Certification


Qualtrics INSIGHT EXPERT MR

Market Research Insight Experts give organizations a competitive edge by knowing and anticipating the needs of their markets.

Read More >

This course focuses on

  • Designing projects that ask the right questions and extract key insights from employees
  • Building role-based, optimized dashboards that keep leaders in tune with their teams
  • Executing action plans and follow-ups to ensure teams become stronger and more effective

Prerequisite: Qualtrics Insight Professional – Gold Certification


Qualtrics INSIGHT ARCHITECT

Insight Architects design and execute world-class insight programs that drive growth and solve key organizational challenges. They leverage best practices and the full capabilities of the entire suite of Qualtrics solutions to connect data from customers, employees, and markets. They deliver insights that provide a holistic view of where organizations are and where they should go.

Read More >

Prerequisites

  • Qualtrics Insight Expert – CX, and
  • Qualtrics Insight Expert – MR, and
  • Qualtrics Insight Expert – EI Certifications

+

Certification

Improve your Qualtrics knowledge by completing a Qualtrics Certification course in-person at Insight Summit.

Certification costs are not included in an Insight Summit ticket. To take advantage of this added value, see the Certification and Certification Plus packages.

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Certification Plus

Return from Insight Summit with even more Qualtrics knowledge and skills by completing two Qualtrics Certification courses. You'll complete one Certification course online before Insight Summit and the next course in-person at the event. You'll need to pass your first course by January 20th—we know you can do it and we'll be there to help every step of the way!

EVENTS &

NETWORKING

Private concert with Sir Elton John.

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Welcome Reception

Kick off your Summit experience with exotic fine food and a myriad of drinks. Enjoy a cocktail as you network with thousands of industry leaders and Qualtrics experts.

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Networking Lunches

Swap stories and learn how other industry leaders are innovating and tackling hard problems. More good eats, new ideas, and valuable connections await.

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Qualtrics
Arcade & Lounge

The Qualtrics Arcade and Lounge is filled with snacks, games, and plush couches designed to help you play as hard as you’ve worked.

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Happy Hours

Join us for Qualtrics happy hours after the breakout sessions. You bring the great conversation and we’ll take care of the libations.

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Casino Night

Try your luck with poker, roulette, blackjack and other games of chance. And don’t worry about losing your shirt—chips are provided and prizes are free.

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Coffee Chats

Meet up for quick 15-20 minute coffee chats with individuals in similar roles or industries. Simply sign up, and we’ll organize your meetup so you can forge lasting professional connections.

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Qualtrics
Ski Day

Stick around on Friday so you can continue networking on the slopes of one of Utah’s premier resorts. Your summit pass includes a full-day pass, transportation to and from the hotel and lunch to enjoy with other attendees. Come experience “the greatest snow on earth.”

ACCOMMODATIONS

The Grand America Hotel is the official 2017 Qualtrics Insight Summit partner hotel and conference location. Space is limited and rooms are available on a first come basis, so don't wait until the last minute. Your travel and accommodations are not included in the conference cost. Once you register for the conference, we will be sending you hotel booking and discount information.

The Grand America

$228// NIGHT +TAXES

SOLD OUT

As Salt Lake City’s premier five-diamond hotel, The Grand America stands in the heart of downtown, offering incredible views of the Wasatch and Oquirrh Mountain Ranges. Guests will find themselves just a short walk away from Salt Lake’s finest restaurants, and a short drive to Utah’s world-class ski resorts.

The Little America

$180// NIGHT +TAXES

SOLD OUT

We’ve also partnered with The Grand America’s sister hotel, The Little America. Located just across the street, The Little America is one of Salt Lake’s most luxurious four-diamond hotels.

Rooms at our conference hotels are currently sold out. Once registered, details for additional hotel options will be made available

AGENDA

DOWNLOAD SUMMIT APP
Full Agenda | Event Details

7:00AM - 8:00AM

Breakfast & Registration

8:30AM - 12:00PM

Certification Courses

12:00PM - 12:45PM

LUNCH

12:45PM - 4:45PM

Certification Courses

5:00PM - 6:00PM

Certification Exam

7:00PM

Welcome Reception

7:00AM - 8:30 AM

Breakfast

8:30AM - 9:10AM

Ryan Smith

Conference Welcome

9:10AM - 9:55AM

Michael Lewis

Data, Decision-Making, and the Art of Experience

9:55AM - 10:20 AM

Break

10:20AM - 10:55 AM

Omar Johnson

Your Product is the Experience: Why Beats By Dre Isn’t Just About Headphones

10:55AM - 11:50 AM

Angela Duckworth

Grit . . . and What’s Next

11:50AM - 12:00 PM

Main Stage Wrap Up

12:00PM - 1:30PM

LUNCH

1:30PM - 2:15PM + Details

Breakout sessions

Innovation Lab

Airbnb // Hannah Pileggi

In the Moment Feedback: Using Text and Other Tools to Close the Loop

Home Depot // Craig Sultan, Porsche Williams

Improving the Digital Experience Through Connected Data

Qualtrics // Greg Laughlin, Stephanie Labudde

Statistical Analysis with Statwing: Getting the Most Out of Your MR, CX, or EI Data

IPSOS // Clifford Young

Trump and Political Uncertainty: What Are the Implications for Brands and Business

Tourism Whistler // Meredith Kunza

Data-Driven Decision Making in Government and Non-Profit Sectors

Essential Skills

Dartmouth // Jean Romeo

How Dartmouth Uses an Alumni Panel to Improve Data Collection and Build Affinity

Qualtrics

Insights on Day One: Quick Start Guide to Qualtrics

LinkedIn // Jocelyn Lancaster

Taking the Values Off the Wall: A 360 Feedback Case Study

Qualtrics // Leonie Brown

The How-To's of Customer Journey Mapping

Driving Results

Morpace // Tom Rosholt

Intersection of People and Data: How Top Brands Uncover Emotional Connections in Customer Experience

Goldman Sachs // David Landman // Anilu Vazquez-Ubarri.

Driving Employee Engagement, Performance, and Accountability Through Talent Development

Dish Network // James Bauman / Joel Mitchell

Customer Experience at Dish: From Kickoff to Quick Wins

Staples, Quill // Jim Hall

Jack of All Trades: How A Single User Can Gather Insights, Close the Loop with Customers, and Drive eCommerce Innovation

2:45PM - 3:30PM + Details

Breakout sessions

Innovation Lab

Compellon // Annette Franz

Disrupting VoC Programs with Prescriptive Analytics

Ashford University, University of Minnesota // Jason Brockman, Mark Hilliard

Qualtrics Innovative Use Cases for Universities

Northwestern Mutual, LearnVest // Milan Mijatovic

How to Use Qualtrics as UX Research Tool

Qualtrics // Sarah Marrs, Ben Granger

Measure and Act Across the Employee Lifecycle

Kantar TNS // Howard Lax

The Amnesiac Customer: Building an Emotional Connection

Essential Skills

FootJoy / Qualtrics // Jordan Harrop / Craig Lutz

Conjoint Analysis: Building Products Your Customers Love

Qualtrics // Dave Vannette, Steven Snell

Top Tips and Tricks to Boosting Survey Responses

Driving Results

Facebook // Sarah Sled

Know Before You Go: How Survey Data Can Upgrade Your International Field Research

Whole Foods Market // Sara Brothers / Amber West

Not Just Sexy Data Visualizations: Give Employees (and Your Results) a Voice

Omaha Public Schools// Scott SchmidtBonne

Employee Engagement - Recruit, Hire, Retain

Adidas // Bart Brantsma

Close to the Customer: How Adidas Listens at Every Stop on the Customer Journey

AECOM // Richard Schwien

How to Get 92,000 of the World's Best Technical Professionals to Engage in Customer Feedback

4:00PM - 4:45PM + Details

Breakout sessions

Innovation Lab

GE Digital // Michael Wayner

Straight from the Horse's Mouth: Using Customer Nastygrams and CRM Integration to Improve Satisfaction by 10%

Credit Karma // Christopher Corrente

Research as a PR tool: Turning Insights to Thought Leadership

Orange County Public Schools // Brandon McKelvey / Jennifer Sasser

How Qualtrics Helps Innovate and Streamline Workflows in Large Urban Districts

Qualtrics // Juliana Smith Holterhaus

Mobile + Motivation: Understanding Today's Digital Experience

Essential Skills

Qualtrics

Master Survey Flow

Blackrock // Tom Osmond / Amanda Gadaleta

Using Qualtrics as a Foundational Element of a People Analytics Function

Qualtrics // Ryan Jackson, Ashley Porter, Devin Parker

One Platform: How Qualtrics Can Meet All Your Campus, Department, Faculty, and Student Data Collection Needs

Qualtrics // Rishi Vajpeyi

Voice of the Citizen : Does Your Government Provide the Experiences that Matter?

CustomerFirst Now, Steris // Kerri Nelson, Vicky Stennes

Turning a Journey Map into Action

Driving Results

Michelin // Jill Burnett

Prove It: How BFGoodrich Earns Customers with a Grass Roots Approach

Milwaukee Public Schools // Kristin Kappelman, Kellie Sigh

Customer Service in K-12

University of Colorado // Susan Ulrich

Using Qualtrics with Salesforce to Drive Student Success at CU

Allianz, Qualtrics // Allison Windon, Catriona Shiel

Implementing a Large CX Program

Qualtrics // Kyle Groff, Michael Hooper

CX Master Class: Discover and Use the Right Customer Analytics for your Organization

4:45PM - 7:00PM

FREE TIME

7:30PM-10:00PM

Casino Night

7:00AM - 8:30 AM

Breakfast

8:30AM - 9:15AM

Qualtrics Product Roadmap

9:15AM - 10:05AM

Joe Pine

Welcome to the Experience Economy

10:05AM - 10:30AM

Break

10:30AM - 11:15AM

Michael Phelps

Focus, Determination, and Achieving the Impossible

11:15AM - 11:30AM

Varsha Rao

Experience, Internationalization,and the Fundamental Human Desire To Connect With Others

11:30AM - 12:30PM

Clayton Christensen

Competing Against Luck: Innovation and Customer Choice

12:30PM - 1:30PM

LUNCH

1:30PM - 2:15PM + Details

Breakout sessions

Innovation Lab

Kum & Go // Matt Spackman

How In-App NPS Surveys Generate Actionable Customer Feedback, Create Cost Savings, and Improve Customer Experiences

BBC Worldwide // David Boyle

Outside In: How Insight Teams Can Thrive In A World Of Rapidly Increasing Complexity

Radical Candor //Kim Scott

How to Be a Great Boss Without Losing Your Humanity

Qualtrics // Juliana Holterhaus / Dave Vannette

All the Screens: Integrating Qualtrics with Mixed-Mode Research Studies

Qualtrics // Luke Williams

5 Competencies for CX Success

Essential Skills

Qualtrics // Dave Vanette

Survey Design Best Practices

Qualtrics // Alan Mark

Qualtrics' Holistic Approach to Security and Privacy

Austin ISD // Cinda Christian, Karen Looby

How Qualtrics Vocalize Improves Speed to Insights and Action

Driving Results

Liberty Mutual // Sri Sankar

Building a Closed-Loop Feedback Program in Qualtrics

Crystal Cruises // Oscar Guerrero

International Insights: Customer Experience, Promotional ROI, and Learning New Markets

Deloitte // Robin Lissak

Driving Business Results with Happy Employees

Ivy Tech Community College // Jake Williams

About-Face! How the Nation's Largest Community College Transitioned to a Dynamic, On-Demand Course Evaluation System

Qualtrics // Vicky Katsabaris

Rally the Team: How to Use Employee Engagement to Drive Effective Customer Experience Change

Quicken Loans // Baily Wyant / Mandy Cooper

Real-time Results: Driving Team Member Engagement in a Constantly Changing Workplace

2:45PM - 3:30PM + Details

Breakout sessions

Innovation Lab

The Leading Hotels of the World // Angelo Sasso

Insights to Experiences: The Grassroots Creation of Customer Experience Management

Civis Analytics // Masahiko Aida

Market Research: No Longer Lost in Translation

Tulsa Public Schools // Stephen Fedore

Beyond Surveys: Leveraging Qualtrics as Swiss Army Knife of Tech in Your Organization

Essential Skills

Walmart // David Futrell

A Practical Approach for Assessing Leadership Potential

Qualtrics // Siddh Magia

Little Known Qualtrics Features That Will Make Your Life Easier

Qualtrics // Devin Parker

Dashboards 101: Best Practices for Mapping Data and Building Beautiful Dashboards

Driving Results

Iowa State University / BYU//Joely Swenson / Roger McCarty

Using 360 Assessments for Internship Evaluations

Qualtrics // Carol Haney

Don't Build That Survey Yet: Ask These 10 Questions First

Caterpillar// Marcy Wiegardt

Insights as a Catalyst for Culture Change

Erickson Living // Laura Barber

From Old to New: Affordable and Fast Ways to Revamp your Research Panel

Axiom // Scott Ahlstrand

The Growth Gap: How Your Flawed Employee Engagement Program Is Impeding Business Results

American Express // Christopher Duck

From Transactions to Relationships: Customer Experience and the American Express Call Center Story

4:00PM - 4:45PM + Details

Breakout sessions

Innovation Lab

Volkswagen Group Australia , Qualtrics // Jason Bradshaw

The Whole Experience: How Volkswagen Fuses Customer and Employee Experiences to Drive Profitability

Fandango // Margaret Wilhelm, Digital Revolution

How Fandango Is Riding the Move to Mobile and Pushing Digital Insights across the Company

University of Tennessee / Ohio State University / Bunker Hill Community College// Cary Springer / Liana Crisan-Vandeborne / Amy Boudreau

Qualtrics Administrator Panel: Top Hacks and Tips From University Pros

Duke University / Qualtrics // Sunshine Hillygus / Steven Snell

Can Surveys Survive Big Data? Matching Survey Feedback with External Sources

Essential Skills

Newmeasures // Leanne Buehler

Get the Most Out of 360 Surveys: Best Practices and Pitfalls to Avoid

Qualtrics

Remarkable Reporting: Share Your Insights Using Qualtrics

1-800 CONTACTS / Qualtrics // Neil Wieloch / Josh Cazier

Igniting Insight: How the Simple Act of Closing the Loop Can Transform Business-as-Usual

Qualtrics // Spencer Steed

21st Century Data Collection

Driving Results

Plowshare / Golin / Qualtrics // Wendy Moniz, Shannon Varroney, Carol Haney

Meshing Qualitative and Quantitative Research

Qualtrics // Jorge Pena

Designing a CX Program for Business Results

Bazaarvoice // Margaret Minter

We Did What You Asked For - Why Aren't You Satisfied?

Lowe’s // Jason Clark

Move 20 years in 2: How to Jumpstart Engagement Delivery and Capability

4:45PM - 7:00PM

Night in the City

7:30PM-10:00PM

Qualtrics Concert*

*Doors to concert open at 6:30PM

7:00AM - 9:00AM

Breakfast

8:00AM - 11:00AM

Transportation to Park City Mountain Resort

8:00AM - 4:30PM

Ski Day

11:00AM - 1:00PM

Lunch

2:00PM - 5:00PM

Transportation back to Grand America Hotel

FAQ

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Where is the 2017 Qualtrics Insight Summit?

The 2017 Qualtrics Insight Summit will take place at the five-diamond Grand America Hotel in downtown Salt Lake City. Some breakout sessions and other activities will be held at the four-diamond Little America Hotel across the street.

What are the conference dates?

The conference begins Tuesday evening, February 28, 2017 and continues through Thursday evening, March 2nd, 2017. There is an optional Qualtrics Ski Day on Friday, March 3rd, 2017 included at no additional cost for attendees if you’d like to join other Qualtrics users on the mountain.

When should I arrive for the conference?

Check in for the conference begins Tuesday, February 28, 2017 at 8 a.m. The opening reception for all attendees begins that evening at 7:00 p.m.

What courses are being offered for Certification @ Insight Summit ‘17?

We are offering 5 courses: Bronze, Silver, Gold, Market Research Expert and Customer Experience Expert.

If I choose Certification Plus, what courses can I take at Summit?

Great question. It all depends which courses you’ve already passed.

How long will the day be?

The day will tentatively start at 8 am and end by 6 pm. We will proctor the exam after the training and it will likely take place from 5 - 6 pm.

When will I receive access to my training materials?

You will receive access to your training materials within 24 hours of registering. If you do not receive access please check your Spam folder and then contact our team at certification@qualtrics.com.

What is the registration cost for the Qualtrics Insight Summit?

The early bird regular conference rate is $1199 until September 15th. Certification and other add-on pricing options will be coming soon!

How do I register?

Please register for the 2017 Qualtrics Insight Summit at www.qualtrics.com/summit

How do I pay?

Please register and pay for the Qualtrics Insight Summit www.qualtrics.com/summit. When you register you can pay by credit, debit, have an invoice sent to you, money order or bank transfer.

What if I would like to register but need to pay in another form other than credit card?

Simply select send me an invoice at checkout.

What is the cancellation and refund policy?

Cancellations:
All event registration cancellations must be received in writing. Email your cancellation request to insightsummit@qualtrics.com.

If you are unable to attend Insight Summit, you may transfer your registration to another person by sending an email to insightsummit@qualtrics.com with the new Attendee's name and contact information by Friday, February 10, 2017 at 11:59 pm MST. Substitutions requested after this date may be subject to a US $100 transaction fee. Hotel reservation cancellations and substitutions must be taken care of directly with The Grand America by calling (801) 258-6000.

All Insight Summit registration, training, and certification cancellations must be received in writing. Email your cancellation request to insightsummit@qualtrics.com. For a full refund, cancellations must be received by 11:59 p.m. (MST) on Friday, January 13, 2017. For a 50% refund, cancellations must be received between 12:00am (MST) on Saturday, January 14, 2017 and 11:59 p.m. (MST) on Monday, February 6, 2017. No refunds will be given after 11:59 p.m. (MST) on Monday, February 6, 2017.

Can I substitute delegate passes if I am unable to attend?

If you are unable to attend the 2016 Qualtrics Insight Summit, you may transfer your registration to another person by sending an email with the new attendee's name and contact information to insightsummit@qualtrics.com by Friday, February 10, 2017 at 11:59 p.m. (PST). Substitution requests after this date may be subject to a US $100 transaction fee.

If I cancel my attendee registration, can I transfer my hotel reservation to another attendee?

Registration for the conference and reservations for the hotel are separate transactions. All hotel reservations are made directly with The Grand America. If you will be using a new credit card during the substitution, the substituting attendee will need to complete a new hotel reservation through the hotel reservation process and submit the new credit card to secure the reservation.

If you are just changing the name on a reservation and not the credit card, you are welcome to make this change directly with The Grand America Hotel by calling (801) 258-6000

Can I bring a guest?

Guests are not permitted to attend most activities including keynotes, general sessions, breakouts and meals. However if you have a guest that would like to take advantage of the ski day transportation bus or attend the concert with you, please contact insightsummit@qualtrics.com. These requests may be accommodated on a first come first serve basis. There are many opportunities for attractions for guests to take advantage of in the Salt Lake area during the day, while you are attending the conference. Please visitwww.visitsaltlake.com

Will I be able to register and pay for the conference onsite?

If the conference has not reached the capacity by the start of the event, you can pay onsite. This fee for onsite registration will be $1,100 for a regular delegate pass. You can contact the event team to check on availability beforehand by emailing insightsummit@qualtrics.com.

Are there special conference hotel rates?

You can take advantage of special conference delegate room rates at the five-diamond Grand America Hotel; $228 for a premier king, double queen, or executive suite.

We have also negotiated rates at The Grand America’s sister hotel, the Little America, across the street for $180 per night.

How do I book a hotel for the Qualtrics Insight Summit?

The easiest way to book your hotel room is to reserve your room at the same time you register for the conference. Once you register and pay for your delegate pass, you will receive an email confirmation. Follow the instructions in that email to select your desired hotel room.

I have already registered for Qualtrics Insight Summit. How can I add a hotel reservation to my registration or make changes to my existing hotel reservation?

If you do not reserve your hotel upon registration, please email insightsummit@qualtrics.com. We will send you a link to reserve a room and take advantage of the special conference pricing. Changes to existing registrations should be made directly with The Grand America Hotel at (801) 258-6000 or jeff@evsg.com.

What is the hotel room cancellation policy?

Cancellations for a hotel room or suite reservation must be received with 48 hours before the day of arrival or the hotel will charge your credit card for one night’s accommodation.

If I cancel my registration, can I transfer my hotel reservation to another attendee?

If you will be using a new credit card during the substitution, the substituting attendee will need to complete a new hotel reservation through the reservation process and submit the new credit card to secure the reservation. If you are just changing the name on a reservation and not the credit card, you are welcome to make this change directly with The Grand America Hotel.

What if I don’t check in on my scheduled arrival date?

The hotel will charge for one night’s accommodation and cancel the reservation.

Can I make a hotel reservation through the Qualtrics Insight Summit Registration and Housing without a credit card to guarantee my reservation?

No, the hotel requires a credit card on file to make a hotel reservation.

Where do I find transportation information to get to and from my hotel?

Taxi cabs are available at the airport when you arrive. The hotel is a 10 minute drive from the airport and the one-way cab fare will be approximately $22-$25 USD and are the easiest form of transportation if you are not renting a car.

The Grand America Hotel does not offer complimentary shuttles from the Salt Lake City International Airport, but partners with a transportation company, Premier Transportation, and the concierge can assist with reservations: (801) 258-6703. At the airport, you can find shuttles at the All Resort (Premier) kiosk located across from baggage claim 4 in Terminal 1 and baggage claim 8 in Terminal 2. You may visit the website for rates and reservations: http://www.premier-transportation.com/

You can also use the new “Green Line” on Trax (Salt Lake City’s light rail system) that runs to and from the airport. The Grand America is located half a block south from the Courthouse stop. A one-way fare from the airport is $2.50.

What are other hotel options in Salt Lake City?

Salt Lake City has many hotel options, but only the Grand America Hotel and Little America offer a special discounted room rate for conference attendees. You can book other hotels on your own, rather than through the conference registration site.

Is hotel included in the conference fee?

No, the conference fee does not include hotel room fees and transportation costs. The conference fee includes all conference materials, sessions, meals, entertainment and promotional items.

Where can I find information on Salt Lake City?

Find more information at www.visitsaltlake.com.

What is the weather like in Salt Lake City in February?

Generally the temperatures in Salt Lake City in February range from the mid 30s to mid 40s degrees Fahrenheit. You can find a history of temperatures at: http://www.wunderground.com/history/airport/KSLC/2013/02/18/DailyHistory.html

Which airport is closest to Salt Lake City?

The nearest and most convenient airport is the Salt Lake City International Airport (SLC). It is located just a 10 minute drive from The Grand America Hotel in downtown Salt Lake.

How do I arrange ground transportation?

Transportation to and from the airport is not provided in your conference registration. Taxi time from the airport to the hotel is approximately 10 minutes. The “Green Line” on Trax (Salt Lake City’s light rail system) runs to and from the airport. The Grand America Hotel is located half a block south from the Courthouse stop. A one-way fare from the airport is $2.50.

The hotel does not offer a complimentary shuttle. The Grand America does partner with transportation company, Premier Transportation, and the concierge can assist with reservations. Their direct line is 801-258-6703. At the airport, shuttles can be found at the All Resort (Premier) kiosk located across from baggage claim 4 in Terminal 1 and baggage claim 8 in Terminal 2. Guests can visit the website for rates and reservations if they would prefer. http://www.premier-transportation.com/

Is airfare included in my conference registration?

No, the conference fees do not include airfare or transportation costs. The conference fee does include all conference materials, sessions, meals, entertainment, ski day pass and promotional items.

What types of tracks and sessions can I expect?

Come to the Summit for 80+ dedicated sessions for CX, EI, MR, and EDU professionals, with presenters from more than 50 world-class brands. Go deeper with tracks for learning Essential Skills, Driving Results, and thinking in the Innovation Lab. www.qualtrics.com/summit

When can I register for breakout sessions?

You are free to attend any breakout session you like, no need to pre-register. All are offered once on a first come, first served basis.

Where can I find an agenda for the event?

Make sure to check back often to see updates in speakers and sessions at https://www.qualtrics.com/summit/#agenda. All future conference updates, including keynote sessions and breakouts will be available online.

Will conference presentations be made available?

All approved presentations decks will be available online for registrants after the conference. Please note that all speakers have the option to opt-out of sharing their presentations publicly.

When and where is the Qualtrics Ski Day?

The Qualtrics Ski Day will be Friday, March 3rd from 8:00 a.m. to 4:30 p.m. The contracted Ski Resort will be Park City Mountain Resort.

Will transportation be provided for the Qualtrics Ski Day?

Transportation buses will be provided to and from The Grand America Hotel to the ski resort. Transportation buses will leave The Grand America Hotel beginning at 8:00 a.m. and run every half hour to and from the resort. The last transportation buses will leave the resort at 5:00 p.m.
You are welcome to organize your own transportation, but Qualtrics will not reimburse these costs.

If I do not want to participate in the Qualtrics Ski Day, can I get a discount?

No, there is not a registration discount if you choose not to participate in the optional ski day. This ski-day event is a complimentary gift from Qualtrics for all attendees.

Can I attend the ski day but not ski?

If you do not want to ski or snowboard, you are more than welcome to join Qualtrics and other users for the ski day. You may use the transportation buses to walk through the shops at the Resort. You are also welcome to still use your lift ticket just to ride up and down the mountain and enjoy the scenery.

Will Qualtrics provide rental ski/snowboard equipment?

Qualtrics will not be providing any ski/snowboard equipment as part of the Qualtrics ski day.

Is rental ski/snowboard equipment available for the Qualtrics Ski Day?

Qualtrics will have negotiated rental rates with several rental companies in the downtown Salt Lake City area and at the ski resort for you to take advantage of. More information will be sent on these options to those who sign up for the ski day.

Who should I contact if I have special dietary needs or allergies?

Please specify that you have food allergies while registering. You can also specify dietary needs or allergies by sending an email to: insightsummit@qualtrics.com

What is the recommended attire for the conference?

The recommended attire for the Qualtrics Insight Summit is business casual. The attire for the evening’s entertainment activities on Wednesday and Thursday evening is casual.

Are spouses or children invited to the Qualtrics social activities?

While we do encourage you to bring your family out to visit Utah, spouses and children are not invited to participate in the business or social activities. The only exception is that family and friends are welcome to join the transportation buses to and from the ski resort on Friday, March 3rd. You will be able to reserve these shuttle seats at the conference.

What if I still have unanswered questions about the Qualtrics Insight Summit?

Contact us at insightsummit@qualtrics.com with any other questions. We look forward to seeing you in February!