Charles Cassar //
Director of Digital Customer Experience
It started with digital experience, and ultimately changed the mindset of the entire company. See how adidas’ program grew into a company-wide customer obsession.
Sheila Morin //
Chief Marketing & Experience Officer
Ludovic Begue //
Director, Data Science & Consumer Insights
Cirque du Soleil started with street performers in Canada and moved on to redefining circus art. Learn how their art anchors the experience, and data science perfects it.
Brad Olson //
SVP, Member Experience
Peloton changed the game by sweating the Member Experience to deliver breakthrough moments. Find out how it has driven Peloton’s meteoric rise to disrupt the fitness industry.
Tracey Strober //
Caitlin Szpakowski //
Customer Experience Manager
Your customers don’t care what channel they use, they just want breakthrough experiences. Hear how Urban Outfitters is making every moment matter, whatever the channel.
Luis Angel-Lalanne //
VP, Customer Listening
Neil Pirie //
VP, Enterprise Strategy
Find out how to get your frontline fired up and your boardroom bought in on enterprise-scale CX with American Express.
Beth Ard //
VP, Customer Experience
Hear how CenturyLink went from simply staring at the numbers to creating breakthrough moments for their customers by driving action across the entire organization.
Melissa Schmidt, PhD //
Director of Research
When the market shifts beneath you, you need to respond — and fast. Learn how Autodesk put the digital experience at the heart of its shift from boxed software to a truly modern digital platform.
Robyn Gilson //
SVP, Customer Experience
Sharon Hoeting //
VP, Voice of Customer
U.S. Bank designs every experience with two audiences in mind: customers and employees. Find out how bringing it together in a single XM program is delivering breakthrough experiences.
The health and safety of our customers, employees, and partners is our highest priority.
After careful consideration, and in light of the ongoing Coronavirus (COVID-19) developments, we are postponing X4 to early fall. Rescheduling the 16,000 attendee event will enable us to provide the experience that our customers, partners, and employees expect and deserve in a safe environment.
We remain excited to host you later this year and will get back to you with more information on specific dates in the coming weeks. Your registration will automatically be applied to the rescheduled event. The latest information will always be available at x4summit.com.
Please take a moment to let us know if you have any questions regarding your registration here. Your voice matters, and we care about your feedback.
We look forward to hosting you in the fall. Until then, stay safe and healthy!
Ryan Smith, CEO & Kylan Lundeen, CMOFor more information click here >
Choose from over 60 breakout sessions led by the world’s most iconic experience brands as they share the tips and tricks behind breakthrough customer, employee, brand, and product experiences.
The legendary X4 Warehouse Party, Five for The Fight Night and a private concert with multi-platinum rock legends The Killers — events don’t get more entertaining than this!
Build lasting relationships and share ideas with executives and XM practitioners from the world’s most iconic experience brands.
Join us at Fight Night for an unforgettable evening featuring a street-style dance off, freestyle rap battles, big prizes, and a whole new way to participate in the fight against cancer.
This add-on provides a full day of hands-on training to help you master the skills needed to design, launch, and mature your XM program. Choose from 20 different courses led by our XM Experts.
Become an X4 Insider and be entered to win VIP concert seating
All existing X4 registrations will be automatically applied to the new X4 date. We look forward to hosting the largest gathering of experience professionals in the world in early fall.