Charles Cassar //
Director of Digital Customer Experience
It started with digital experience, and ultimately changed the mindset of the entire company. See how adidas’ program grew into a company-wide customer obsession.
Sheila Morin //
Chief Marketing & Experience Officer
Ludovic Begue //
Director, Data Science & Consumer Insights
Cirque du Soleil started with street performers in Canada and moved on to redefining circus art. Learn how their art anchors the experience, and data science perfects it.
Brad Olson //
SVP, Member Experience
Peloton changed the game by sweating the Member Experience to deliver breakthrough moments. Find out how it has driven Peloton’s meteoric rise to disrupt the fitness industry.
Tracey Strober //
Caitlin Szpakowski //
Customer Experience Manager
Your customers don’t care what channel they use, they just want breakthrough experiences. Hear how Urban Outfitters is making every moment matter, whatever the channel.
Luis Angel-Lalanne //
VP, Customer Listening
Neil Pirie //
VP, Enterprise Strategy
Find out how to get your frontline fired up and your boardroom bought in on enterprise-scale CX with American Express.
Beth Ard //
VP, Customer Experience
Hear how CenturyLink went from simply staring at the numbers to creating breakthrough moments for their customers by driving action across the entire organization.
Melissa Schmidt, PhD //
Director of Research
When the market shifts beneath you, you need to respond — and fast. Learn how Autodesk put the digital experience at the heart of its shift from boxed software to a truly modern digital platform.
Robyn Gilson //
SVP, Customer Experience
Sharon Hoeting //
VP, Voice of Customer
U.S. Bank designs every experience with two audiences in mind: customers and employees. Find out how bringing it together in a single XM program is delivering breakthrough experiences.