Employee Experience at X4 2023

20+ Curated Sessions, Including:

Richard Freeborn
VP, Global Talent & Acquisition

Meet the contact center leaders re-thinking their operating models to make customer care a key value driver. They’ll explore how they’re no longer thinking of customer care as a sunk cost, but a necessary investment in customer loyalty.

Kyle Arnold
Chief HR Services Officer

Joseph Filigno
VP of HR Strategy and Associate Experience

Shelley Ries
Manager, Strategic Workforce Research

Delivering on patient expectations requires a workforce that’s engaged and supported in what is one of the toughest jobs out there. Learn how Bon Secours Mercy Health is combining engagement and experience data to help close the loop and drive improvements.

Natalia Mileo
Senior Director, Culture & Experience

Join leaders from StockX, Mercado Libre, and more to explore how to get the balance right between ‘frictionless’ and ‘personalized’ experiences in digital to walk the tightrope between experiences that are both simple AND human.

Tapaswee Chandele
Global VP Talent & Development

Keeping an eye on the future of work and a listening ear to the pulse of their organization, hear how Coca-Cola created a vision for multidirectional career growth that empowers their workforce to create unique careers and make their business future-ready.

Shannon Costigan
Head, Culture, Leadership & Enterprise Development

Join HR leaders from some of the world’s top employers for a 50 minute deep dive into what comes next for them, their employees,and how they work. They’ll open up about their approaches to the future of work as well as look to what’s on the horizon beyond 2023.

Karl Niemann
Vice President, HR

From the greatest challenges to the technologies transforming employee experience in 2023, join our EX leaders as they highlight the way forward, and hear how HR leaders at Southwest and Kroger are redefining
employee experiences.

Benjamin Granger
Chief Workplace Psychologist, Qualtrics

As you think about designing the workplace experience of the future, understanding what will motivate and retain your employees should be your north star. We’ll unveil our latest research into exactly what employees want, so you can move forward with confidence.

Whitney Eichinger
Senior VP, Culture & Communications

Antonio Pangallo
Principal XM Advisor, Qualtrics

Your engagement surveys tell you what your people think – but how do they really feel? Join us to uncover a new approach to employee listening that builds on your employee surveys, and brings in new data sources that help you get ahead of issues, and take action before start walking out the door.

Bruce Temkin
Head of Qualtrics XM Institute

The only thing that seems certain about the future is that it’s full of uncertainty. To not only survive, but actually thrive in this environment, our research shows organizations need to build both agility and empathy. During this session, industry visionary Bruce Temkin will explain how you can tap into Experience Management to build this resilience and outpace your competitors during fast-changing times.

Colt Whittall
CXO

Faced with an employee campaign to #fixmycomputer
going viral, leaders at the USAF knew they needed to take action. Their solution has not only boosted overall satisfaction by 30 points, but has led to an overall mindset shift in the organization.

Leonie Brown
Principal XM Advisor

It’s no secret that a more engaged frontline means a better customer experience, but most companies struggle to realize the true value of a combined approach. We’ll explain how to connect the dots, so you can keep your employees engaged and customers happy for maximum impact on the bottom line.

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Learn from the world’s most
successful HR leaders