Watch a limited release of the X4 Summit 2023 sessions on demand

Access now


Inspiration and practical
takeaways from leading
financial services brands


Get practical advice and inspiration from the world’s most successful financial service organizations, based on their own customer and employee experience successes.


  • Go behind the scenes of XM success with stories from M&T Bank, Bank of Montreal, Lloyds Banking Group, and many more
  • Explore exclusive thought leadership from the XM Institute on everything from optimizing your customer care operations, to enabling frontline teams to better support your customers
  • Get hands-on with the latest innovations for financial services on the XM Platform

15+ Curated Sessions, Including:

Sri Sankar
VP, Customer Experience Strategy & Engagement

Learn how Nationwide is equipping everyone in the company, from frontline agents to digital product and service teams with the right tools help them better understand each customer and deliver faster, frictionless interactions at every touchpoint.

Gerry Gaerlan
SVP, CX+EX Systems

In these trying times, all eyes are on digital leaders to acquire and nurture customers with experiences that resonate emotionally. During this session, Qualtrics’ digital experience experts will be joined by leaders from Dish and US Bank to explore how to drive business outcomes by delivering more human experiences at scale.

Aarthi Murali
Chief Customer Experience Officer

Over the next 5 years, M&T has set itself a goal of transforming banking by focusing on the human experience. Hear how they’re taking a holistic approach to XM, and unlock added value across the business.

Shannon Costigan
Head, Culture, Leadership &
Enterprise Development

Join HR leaders from some of the world’s top employers for a 50 minute deep dive into what comes next for them, their employees,and how they work. They’ll open up about their approaches to the future of work as well as look to what’s on the horizon beyond 2023.

Mary Willett
Director, CX Practice Management

Meet the contact center leaders at some of the world’s biggest brands, including Kansas City Blue Cross Blue Shield and American Family Insurance, as they’ll explore how they’re no longer thinking of customer care as a sunk cost, but a necessary investment in customer loyalty.

Juliana Holterhaus
Senior XM Advisor, Qualtrics

In the rush to digitize everything and drive operational efficiency, many companies are creating digital experiences that don’t really resonate with or meet the expectations of those they serve. We’ll unveil our latest research to give you the lowdown on what your consumers want and how digital leaders are meeting the challenge.

Moira Dorsey
Principal XM Catalyst, XM Institute

Customer journeys are more complex than ever, but understanding and improving them doesn’t have to be. We’ll guide you through the essentials so you can create journeys that your customers actually want – not what you think they want – and keep them coming back for more.

Be the first to know about X4 2024 registration.

* Please fill in all required fields

By signing up for X4 emails you agree that
we may process your personal data in accordance with our Privacy Statement.

Thank you for signing up to stay up-to-date on all things X4!
You'll receive a confirmation email shortly.

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement
By submitting this form, you agree to receive marketing information from Qualtrics as set out in our Terms of Service & Privacy Statement. You may unsubscribe at any time.
By submitting I agree to Qualtrics' Terms of Service & Privacy Statement