Tony Mirau //
SVP, Optum Customer Office
Marilena Lakoumentas //
SVP, Customer Experience Strategy
Connecting data-driven insights, clinical expertise and advanced technologies to create a more personal, compassionate and affordable health care experience for both patients and providers.
Angela McClure //
Chief Experience Officer
Namrata Wadhwa //
Director, Customer Experience
Listen systematically to customers, understand their needs, and take quick action on their feedback to transform care delivery.
Neil Gomes //
Chief Digital Officer, EVP of CX
Come gain insight into how healthcare organizations can start to transform themselves by leveraging their experience in the industry to develop a better experience for their patients.
Charlene Foley //
VP, Head of Exceptional Experience
Sarah Wechsberg //
Voice of Customer & Experience Measurement
Better listening everywhere builds better experiences for everyone. Learn how a modern enterprise-wide Voice of Consumer strengthens relationships with customers.
X4 Will Return in 2021
We recently announced our decision NOT to host X4 in 2020 to ensure the safety and wellbeing of attendees, partners, and our employees. However, X4 WILL BE BACK AND BETTER THAN EVER in fall 2021. We can’t wait to host you again in Salt Lake City.
If you have any questions, please check out our FAQs for more information.
In the absence of X4 this year, we are celebrating the ways customers are using Qualtrics to change the way they work. We’ve launched a new digital event series on WorkDifferent.com that highlights the innovative ways the world’s best brands are taking action to find a new, better way forward.
Choose from over 60 breakout sessions led by the world’s most iconic experience brands as they share the tips and tricks behind breakthrough customer, employee, brand, and product experiences.
The legendary X4 Warehouse Party, Five for The Fight Night and a private concert with multi-platinum rock legends The Killers — events don’t get more entertaining than this!
Build lasting relationships and share ideas with executives and XM practitioners from the world’s most iconic experience brands.
Join us at Fight Night for an unforgettable evening featuring a street-style dance off, freestyle rap battles, big prizes, and a whole new way to participate in the fight against cancer.
This add-on provides a full day of hands-on training to help you master the skills needed to design, launch, and mature your XM program. Choose from 20 different courses led by our XM Experts.
Become an X4 Insider and be entered to win VIP concert seating
Earlier this year, we postponed X4 to ensure the safety and wellbeing of attendees, our partner ecosystem and all employees. As we’ve continued to monitor the ongoing developments of COVID-19, we have determined that in order to provide the best experience possible for attendees, we will NOT host X4 in 2020.
However, X4 WILL BE BACK BETTER THAN EVER next year. We can’t wait to host you again in Salt Lake City in Fall 2021.
We are still confirming exact dates and speakers and should have more information to share in the beginning of 2021.
After July 17, you can expect a refund confirmation email. Refunds will begin processing shortly after and you will receive the full amount back on your original credit card in the first couple weeks of August. If you did not pay via credit card, we’ll be in touch via email after July 17 to confirm refund details.