Tony Mirau //
SVP, Optum Customer Office
Marilena Lakoumentas //
SVP, Customer Experience Strategy
Connecting data-driven insights, clinical expertise and advanced technologies to create a more personal, compassionate and affordable health care experience for both patients and providers.
Angela McClure //
Chief Experience Officer
Namrata Wadhwa //
Director, Customer Experience
Listen systematically to customers, understand their needs, and take quick action on their feedback to transform care delivery.
Neil Gomes //
Chief Digital Officer, EVP of CX
Come gain insight into how healthcare organizations can start to transform themselves by leveraging their experience in the industry to develop a better experience for their patients.
Charlene Foley //
VP, Head of Exceptional Experience
Sarah Wechsberg //
Voice of Customer & Experience Measurement
Better listening everywhere builds better experiences for everyone. Learn how a modern enterprise-wide Voice of Consumer strengthens relationships with customers.
The health and safety of our customers, employees, and partners is our highest priority.
After careful consideration, and in light of the ongoing Coronavirus (COVID-19) developments, we are postponing X4 to early fall. Rescheduling the 16,000 attendee event will enable us to provide the experience that our customers, partners, and employees expect and deserve in a safe environment.
We remain excited to host you later this year and will get back to you with more information on specific dates in the coming weeks. Your registration will automatically be applied to the rescheduled event. The latest information will always be available at x4summit.com.
Please take a moment to let us know if you have any questions regarding your registration here. Your voice matters, and we care about your feedback.
We look forward to hosting you in the fall. Until then, stay safe and healthy!
Ryan Smith, CEO & Kylan Lundeen, CMOFor more information click here >
Choose from over 60 breakout sessions led by the world’s most iconic experience brands as they share the tips and tricks behind breakthrough customer, employee, brand, and product experiences.
The legendary X4 Warehouse Party, Five for The Fight Night and a private concert with multi-platinum rock legends The Killers — events don’t get more entertaining than this!
Build lasting relationships and share ideas with executives and XM practitioners from the world’s most iconic experience brands.
Join us at Fight Night for an unforgettable evening featuring a street-style dance off, freestyle rap battles, big prizes, and a whole new way to participate in the fight against cancer.
This add-on provides a full day of hands-on training to help you master the skills needed to design, launch, and mature your XM program. Choose from 20 different courses led by our XM Experts.
Become an X4 Insider and be entered to win VIP concert seating
The 2020 X4 Summit will take place at the Salt Palace Convention Center in downtown Salt Lake City, Utah. The address is 100 S W Temple, Salt Lake City, UT 84101.
The majority of the summit, including basecamp training, keynotes, breakout sessions, and evening events, will be hosted at the Salt Palace and other conference space within walking distance. Evening events will include the X4 kickoff reception and parties, while the main concert will happen at the nearby Vivint Smart Home Arena, home of the Utah Jazz.