GVP, Patient & Market Experience
Billing – it’s an experience nobody loves, but one that’s a huge impact on a customer’s overall experience. Join Providence to hear how they’re listening to customers to understand how to tackle the elephant in the room.
Chief HR Services Officer
VP of HR Strategy and Associate Experience
Manager, Strategic Workforce Research
Delivering on patient expectations requires a workforce that’s engaged and supported in what is one of the toughest jobs out there. Learn how Bon Secours Mercy Health is combining engagement and experience data to help close the loop and drive improvements.
Sr VP, Chief Marketing,
Communications and Experience Officer
Join our panel discussion on the role of the chief experience officer in healthcare, and meet the CXOs bringing lessons from retail, entertainment, and more to help power a generational transformation in how the industry serves patients.
Chief Strategy Officer
Hear how Intermountain Healthcare is embracing the transformation happening in healthcare to stand up a new operating model that puts patients at the center of everything to deliver care how, where, and when
people need it.
Stars Member/Patient Experience Strategy Leader
Hear how Humana is identifying opportunities to better serve members and enhance their experiences through deep listening and fast action. By understanding the WHY behind the data, Humana’s teams are able to deliver real impact at scale.
Director, CX Practice Management
Meet the contact center leaders at some of the world’s biggest brands, including Kansas City Blue Cross Blue Shield and American Family Insurance, as they’ll explore how they’re no longer thinking of customer care as a sunk cost, but a necessary investment in customer loyalty.
Sydney Heimbrock, Ph.D
Chief Industry Advisor, Qualtrics
From misinformation and burnt-out employees, there are more barriers to mental and physical health support than ever. Find out how XM, and a whole lot of empathy, is improving health and wellness outcomes for communities and government employees.
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