Watch a limited release of the X4 Summit 2023 sessions on demand

Access now


Learn from the healthcare innovators leading the way
with XM


Join the biggest healthcare organizations in the country as they pull back the curtain on their patient and employee experience successes.


  • Hear how Intermountain Healthcare, Providence, Humana, and many more are improving care and patient satisfaction while creating more operational efficiency
  • Explore how leading healthcare companies are taking inspiration from the world’s best consumer brands to improve everything from customer care to digital experiences
  • Get hands-on with the latest innovations for healthcare on the XM Platform

15+ Curated Sessions, Including:

Jeff Logan
GVP, Patient & Market Experience

Learn how Providence is combining best practices and operational excellence to transform their organization. Understand their journey, lessons learned, and the impact of operationalizing their strategy of breaking the norm and bringing CX to healthcare.

Kyle Arnold
Chief HR Services Officer

Joseph Filigno
VP of HR Strategy and Associate Experience

Shelley Ries
Manager, Strategic Workforce Research

Delivering on patient expectations requires a workforce that’s engaged and supported in what is one of the toughest jobs out there. Learn how Bon Secours Mercy Health is combining engagement and experience data to help close the loop and drive improvements.

Julie Washington
Sr VP, Chief Marketing,
Communications and Experience Officer

Dr. Jason Guardino
Chief Experience Officer

Alexander Greengold
SVP & Chief Customer Experience Officer

Join our panel discussion on the role of the chief experience officer in healthcare, and meet the CXOs bringing lessons from retail, entertainment, and more to help power a generational transformation in how the industry
serves patients.

Dan Liljenquist
Chief Strategy Officer

Hear how Intermountain Healthcare is embracing the transformation happening in healthcare to stand up a new operating model that puts patients at the center of everything to deliver care how, where, and when
people need it.

Brent Salomon
Stars Member/Patient Experience Strategy Leader

Hear how Humana is identifying opportunities to better serve members and enhance their experiences through deep listening and fast action. By understanding the WHY behind the data, Humana’s teams are able to deliver real impact at scale.

Mary Willett
Director, CX Practice Management

Meet the contact center leaders at some of the world’s biggest brands, including Kansas City Blue Cross Blue Shield and American Family Insurance, as they’ll explore how they’re no longer thinking of customer care as a sunk cost, but a necessary investment in customer loyalty.

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