Back to business. The right way.

From small businesses to large corporations, no business has been immune to COVID-19. As things have developed, the conversations we have seen and been a part of are centering around how business will get going again. How do we bring back employees the right way? How and when should we engage our customers?

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Frontline Connect

understand new customer needs & requirements



Confidence Pulse

learn how to help and keep your customers



Digital Open Door

launch a digital open door for all customers


COVID-19 Solution

Frontline Connect


When it’s tough to get insights from customers directly, go to the people who know them best – your frontline. Quickly get a sense of what’s going on with customers and what are the most important actions to take to retain them. As the situation evolves, keep a pulse on how customers are responding so you know what to do next.

  • Get insights from frontline employees on customer issues
  • Identify and retain at-risk accounts through automated actions
  • Deliver recommended actions at scale directly to employees

COVID-19 Solution

Customer Confidence Pulse


These are uncertain times for your customers, and building confidence and trust with them is more important than ever. Get ongoing feedback on what your customers need to feel confident about doing business with you, and take rapid action that garners loyalty.

  • Continuously monitor and adapt to evolving customer expectations
  • Confirm that your response measures are effectively communicated and understood
  • Take targeted action on the most helpful/impactful changes

COVID-19 Solution

Digital Open Door


Keeping communication lines open with your customers is more critical than ever. Quickly stand up a digital open door to ensure you always have an open, two-way line of communication with your customers. And optimize digital experiences to meet evolving customer needs.

  • Deploy an always-on website listening post
  • Easily communicate guidance, available support, and updates to service
  • Improve digital journeys to meet changing needs

ENTERPRISE SOLUTION

Back to Business CustomerXM


More than ever, you need a flexible CX program that can rapidly adapt to a changing environment. Qualtrics CustomerXM, built on the Experience Management Platform trusted by over 12,000 leading brands, gives everyone in your organization the tools to respond to changing customers’ preferences and takes rapid actions that not only get you back to business, but drive longer-term loyalty and impact.

Purpose-built, CustomerXM products are designed to continuously optimize experiences across every stage of the customer journey.

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+ Foundational

Diagnose the health of your customer relationship, and inform strategic focus areas that can serve as the foundation for your CustomerXM program

+ DIGITAL CX

Create great digital experiences that address key digital challenges across journeys, such as cart abandonment and content effectiveness

+ CUSTOMER CARE

Resolve customer issues more efficiently and improve employee experience of contact center and field service teams

+ LOCATION CX

Deliver exceptional in-person experiences across locations and address key challenges such as frontline productivity and online review reputation

+ ACCOUNT MGMT

Improve customer lifetime value and reduce churn for the most important accounts by addressing key challenges such as optimizing renewals and driving upsell

IMPORTANT INFORMATION

We hope you find our Back to Business Solutions useful. Our team of XM Scientists works hard to make them as convenient and effective as possible. That said, we have customers around the world with unique and complex needs and circumstances, so we can't guarantee these solutions are fit for your particular purpose or that they comply with applicable laws in your location. You should check with your own legal and other advisors when deciding the appropriate solution and implementation for your circumstances.