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EXPERIENCE LONDON

Discover how Europe’s biggest brands create breakthrough experiences during uncertain times

Thursday 13 October 2022 // 9.00am BST // De Vere Grand Connaught Rooms, London


JOIN OTHER BUSINESS LEADERS FOR EUROPE’s LARGEST EXPERIENCE MANAGEMENT EVENT IN 2022.

Experience London

Experience London


How does the world’s largest FMCG company go through a major re-org and keep its best people engaged, productive, and ready to meet the challenge ahead? How do the Premier League champions turn success on the pitch into bottom line growth? Join us at Experience London 2022 to find out.

You’ll also hear from KFC and Lloyds Banking Group, as well as Bruce Temkin Head of the Qualtrics XM Institute, and Stephanie Barton, Managing Director for Qualtrics EMEA. They’ll walk you through their successes in customer and employee experience, with plenty of practical takeaways for you to take back to your teams.

Plus, you’ll get an exclusive look at some of the new innovations we’re rolling out on the XM Platform in the coming months designed to help you get closer to the people that matter most — your customers and employees It’s the largest Experience Management event of 2022, and attendance is free, so make sure you register now so you don’t miss out.


  • Unilever on keeping a pulse on how its people are doing, helping HR leaders to stay agile during a major re-org and keep its people engaged

  • City Football Group on how six-time Premier League champions Manchester City are building closer connections with fans to ensure success both on and off the pitch

  • Lloyds Banking Group on building authentic customer relationships at scale (30M customers and counting) with Experience Management

  • Kentucky Fried Chicken (KFC) on staying close to changing consumer buying habits and taking fast action to stay one step ahead of the flock

  • Bruce Temkin on simple steps you can take to keep your customers and employees at the heart of everything – even in challenging times.

  • Stephanie Barton on the innovations helping to create stronger connections and make businesses more human

Agenda:


9.00am – 10.00am – Registration & Breakfast

10.00am- 2.00pm – Mainstage Keynotes + XM Stories


  • Unilever // Ana Richardson, Global Employee Insights Lead

  • City Football Group // Julie Tarry, Head of Corporate IT

  • Lloyds Banking Group // Mags Teale, Senior Product Owner – XM Discover, Intelligent Automation

  • KFC // Cat Envis, Guest Insights and Analytics Manager

  • Qualtrics // Stephanie Barton, Managing Director EMEA

  • XM Institute // Bruce Temkin, Head of the Qualtrics XM Institute

  • Qualtrics // Matt Trickett, CX Solution Strategist

  • Qualtrics // Simon Daly, EX Solution Strategist

  • Accenture // Harry Hurst, Head Of Customer Analytics & Personalisation
2.00pm – 4.00pm – Refreshments + Networking

Speakers


Stephanie Barton // Managing Director, EMEA, Qualtrics

Stephanie is passionate about helping businesses be more human by leveraging the power of ‘Experience Management’ to support business growth. She is a customer-centric executive whose global experience spans 29 years within the technology sector, across Qualtrics, VMware, Cisco and HP. As well as being a STEM ambassador in her local region, Stephanie was also included in Cranfield University’s 2021 Women to Watch.

Bruce Temkin

Bruce Temkin // Head of the Qualtrics XM Institute, Qualtrics

For over 20 years, Bruce Temkin has been a central figure in the world of CX. From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX’. Today, he heads up the XM InstituteTM at Qualtrics®, with the goal of making it the world’s premier centre of excellence for all things experience management.

Ana Richardson

Ana Richardson // Global Employee Insights Lead, Unilever

Ana has designed and led the employee listening strategy for the 150,000-strong workforce across Unilever’s offices and factories. She partners with C-Suite and HR expertise teams at Unilever to ensure they are listening to employees when it matters most, and inspiring them to take action on topics of strategic priority, whilst empowering the HR function to be more data-driven. Prior to this she led learning and development for the global People Data Centres within Marketing.

Julie Tarry

Julie Tarry // Head of Corporate IT, City Football Group

Julie Tarry is Head of Corporate IT at City Football Group, overseeing Corporate Applications and Global internal solutions for the organisation. Her career in Information Technology has now spanned more than 20 years, focused on Global Business Applications. Julie joined CFG in February 2017 to help the group achieve its ambition of being the most technologically advanced football group in the world.

Cat Envis

Cat Envis // Guest Insights and Analytics Manager, KFC

Cat is spearheading a new, innovative way for KFC restaurants and head office to continually improve the guest experience. She’s most interested in making sure digital transformation is truly in service of customers and employees, something she’s done across her career in tech and innovation. After four years at KFC, Cat says her favourite part of the role is bringing her curiosity to fixing problems and creating solutions.

Mags Teale

Mags Teale // Senior Product Owner – XM Discover, Intelligent Automation, Lloyds Banking Group

Mags Teale is the Senior Product Owner for the Intelligent Automation team at Lloyds Banking Group. Mags Teal has spent over 22 years at Lloyds Banking Group, across various positions from Fraud, MI, RPA, and most recently leading the Natural Language Engineering practice. Mags Teale has been instrumental in deploying strategic projects with Qualtrics to reduce complaints in the bank, automate customer intent and insights in customer services, and automate quality control for colleagues handling sensitive calls

Matt Trickett

Matt Trickett // CX Solution Strategist, Qualtrics

Matt specialises in the Retail and Hospitality verticals, for which he has also designed, implemented, managed and overseen over 80 CX programmes globally. At Qualtrics, Matt helps organisations pioneer customer experience by providing strategic advisory, value articulation and best practise guidance that transforms customer centricity and drives sustainable growth.

Simon Daly

Simon Daly // EX Solution Strategist, Qualtrics

With several years of experience in the field of Culture and Employee Engagement, Simon’s main areas of expertise revolve around thought leadership and measurement tools to help deliver on People Strategies such as survey design, management and interpretation. Over the last decade Simon has cultivated an interest in different approaches and methodologies on employee listening, and the correlation to commercial performance and other metrics.

Harry Hurst // Experience Analytics & Optimisation Lead UKI, Accenture

Harry is a seasoned digital leader, having led teams in analytics, digital transformation, experience optimisation and performance media across multiple industries in start-ups, scale-ups and now Accenture. At Accenture Song, he brings together customer data and experience and is often found connecting the data, technology and marketing groups with the customer at the heart of their common goals. Most recently, much of Harry’s focus has been in helping organisations bring meaningful signals together from their disparate qualitative and quantitative data sets and to put them in the hands of the teams making the decisions to create the best customer experiences.

date

13 October 2022

Add to Calendar >

time

9.00AM – 4.00PM BST

location

De Vere Grand Connaught Rooms, London

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