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XM INSTITUTE MASTERCLASS LONDON

Lead Your Company Through Uncertain Times

Friday 14 October 2022 // 8.15AM BST


In this full-day interactive workshop with XM legend Bruce Temkin, you’ll join other peers to discover how you become a better leader in times of uncertainty. A leader who can drive through the right improvements – no matter the budget you might have – and inspire your employees to do more.

Right now, you could do 100 things to affect your customer and employee experience. But how do leaders focus on what really matters? How do you break through the noise to make changes that generate huge ROI?

In this full-day interactive workshop with XM legend Bruce Temkin, you’ll join other peers to discover how you become a better leader in times of uncertainty. A leader who can drive through the right improvements – no matter the budget you might have – and inspire your employees to do more.

You’ll be working in small groups and with Bruce directly on how you master the 3 ingredients for better leadership: Decisiveness, Heightened Empathy, and Personal Resilience.

 

Join the workshop to discover how you:


  • Continue to improve customer and employee experience – even during tough times

  • Maximise your budget by learning how to prioritise effectively

  • Become a more decisive leader that makes the right calls to improve customer and employee experience

  • Lead with empathy and create a positive workplace culture

  • Take care of your own wellbeing and boost personal resilience

Agenda:

8.15AM – 9.00AM – Registration / Networking Breakfast

9.00AM – 9.20AM – Welcome

9.20AM – 10.00AM – The Impact of Uncertainty

10.00AM – 10.40AM – Why XM Matters During Uncertain times

10.40AM – 11.10AM – Coffee Break

11.10AM – 11.30AM – Three Ingredients For Leading Through Uncertain Times

11.30AM – 12.30PM – Ingredient 1: Decisive Leadership

12.30PM – 13.30PM – Networking Lunch

13.30PM – 13.50PM – Demo

13.50PM – 15.00PM – Ingredient 2: Heightened Empathy

15.00PM – 15.30PM – Coffee break

15.30PM – 16.30PM – Ingredient 3: Personal Resilience

16.30PM – 17.00PM – Wrap Up

17.00PM – 17.30PM – Reception

Speaker:

Picture of Bruce Temkin

Bruce Temkin // Head of Qualtrics XM Institute

Location:

Qualtrics Office, 10 York Rd London SE1 7ND
 

Cost:

Complimentary

date

14 October 2022

Add to Calendar >

time

8.15AM – 5.15PM BST

location

Qualtrics Office, 10 York Rd London SE1 7ND

By registering for this event you agree to allow Qualtrics to share and process your personal data for purposes of follow-up with regard to the content of this event, in accordance with our Privacy Statement.