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15 essential reads and podcasts for CX leaders in 2024

Today’s CX leaders face a multi-pronged challenge: keeping up with customer expectations and balancing human connections with emerging technologies, all while driving lasting loyalty and creating business impact. 

But we believe CX leaders, armed with the right resources, are up for this challenge. 

Our experts have curated a list of 15 essential books and podcasts to help you glean the best advice and data-backed insights you need to drive better business outcomes in 2024 – and beyond.

In this list, you'll learn

  • Top books and podcasts to help you build genuine, human connections and foster customer-centric cultures
  • Expert guidance for leveling up your CX programs from industry and thought leaders who’ve done it
  • A quick synopsis of every book and podcast, plus why we love it

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