Skip to main content
Qualtrics Home page

CX Edge Singapore 2023/4 – Insights Report

In this second year, the CX Edge study provides reference point benchmarks for keystone CX metrics like net promoter score and customer satisfaction, and a fresh look at the types of experiences that trigger more extreme reactions of delight, or anger and frustration.

In this eBook, you'll learn

  • Robust metrics that indicate performance of brands in delivering customer experiences and measures of loyalty
  • Signals of experience quality
  • Areas of opportunity for improvement and innovation to keep up with customer expectations

Register now

By providing this information, you agree that we may process your personal data in accordance with our Privacy Statement

Step /2

Thank you

Your download will begin shortly, if it doesn’t click here.

You might also like

See Qualtrics XM for Customer Experience in action

Watch Demo

The world’s top brands trust Qualtrics to deliver breakthrough experiences


Explore more resources


2024 Consumer Trends Report


Generative AI essentials for CX leaders


3 steps to turn CX insights into business impact