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CX Edge Singapore 2023/4 – Insights Report
In this second year, the CX Edge study provides reference point benchmarks for keystone CX metrics like net promoter score and customer satisfaction, and a fresh look at the types of experiences that trigger more extreme reactions of delight, or anger and frustration.
In this eBook, you'll learn
- Robust metrics that indicate performance of brands in delivering customer experiences and measures of loyalty
- Signals of experience quality
- Areas of opportunity for improvement and innovation to keep up with customer expectations
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