Webinar
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CX Trends Study 2025: What 23,000 consumers expect from companies this year – Middle East dedicated session

Thursday, Mar 27th   |  
11 AM
GMT+4   |  
45 minutes

In today's rapidly changing world, customer expectations for companies are higher than ever. In our latest CX Trend Study, we highlight key topics such as trust in Artificial Intelligence, the tension between personalization and data protection, and the importance of meeting fundamental customer expectations.

In this webinar, we invite you to join us in diving into the data of the trend study and discovering the background of these findings. Our Solutions Director and CX expert, Anthony Keenan, will provide valuable insights into the latest trends and their impact on your CX programs, and share best practices and showcase live CX innovations that you can use to respond to trends, and increase customer loyalty and satisfaction.

Be there and get inspired – now is the perfect time to better understand your customers' needs.


Watch this webinar and discover

    • Insights from over 23,000 consumers, analyzed by XM scientists
    • The crucial trends that will shape 2025
    • How experts prepare and analyse the collected data
    • Ways to practically implement the gained insights in your company

Featuring

Qualtrics

Anthony Keenan

Solutions Director Middle East

Anthony Keenan, Solutions Director Middle East, a thought leader in CX technology for 13 years, currently helping clients to accelerate CX program growth through technology leadership.

Qualtrics

Rohan Sinha

Senior Director, Solutions

As Senior Director, Solutions at Qualtrics Middle East, Rohan leverages his expertise in solutions consulting, pre-sales, and market research to help organizations transform their customer and employee engagement strategies. Rohan’s qualifications include an MBA and certification as a CX professional by Forrester, highlighting his dedication to delivering exceptional guidance on CX and EX initiatives for companies.

The world’s top brands trust Qualtrics to deliver breakthrough experiences
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