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Ryan_Smith// Owner, Utah Jazz
In sport, the one thing you can't control is the result — that's why Qualtrics Founder and Utah Jazz owner, Ryan Smith, is hyper-focused on understanding every aspect of the fan experience, so his teams can control the controllable and take the right actions to improve the experience for Jazz fans everywhere.
Ed_Bastian// CEO, Delta Airlines
Delta Air Lines CEO explains why he doesn't think of them as a travel company, but an experience company, and how focusing on the moments that matter has helped America's biggest airline create powerful emotional connections with millions of travellers.
Kevin_Warren// CMO, UPS
Kevin Warren talks to Qualtrics CEO, Zig Serafin, about the importance of building a culture around experience management and how CMOs can be champions for the voice of the customer.
Cheryl_Grise// Head of Americas Industry, EY
Today's workforce is made up of 4 different generations, each with their own unique needs. Cheryl Grise explores how companies can ensure the experiences they provide avoid the trap of 'one size fits all' and instead create environments where everyone can thrive.
Jill_Kramer// Chief Marketing & Communications Officer, Accenture
Accenture Chief Marketing & Communications Officer Jill Kramer explores how companies can create the best versions of themselves through 'brand love'. Find out what it is, why you need it, and how to build and achieve it.
Johnny_Taylor// CEO, SHRM
Johnny Taylor uncovers the seismic shifts of the past 3 years that continue to shape the way we work, and how leaders at every level can lean in to empathy to get closer to their people, and help build a more diverse, driven workforce moving forward.
Rob_Swain // Global Chief Operating Officer, KFC
Kate_Hodgins // Product Marketing Manager, Qualtrics
Shivani_Parikh // Product Marketing Manager, Qualtrics
Fabrice_Martin // Chief Product Officer, Qualtrics
Manisha_Powar // Director of Product Management, Qualtrics
Explore the new innovations and operating models that are helping companies make their frontline teams a key tool in keeping customers happy, and hear how KFC is tuning in to what customers are saying and using actionable insights to empower their frontline teams.
Roel_de Vries // Chief Executive, Manchester City
Scott_Cutler // CEO, StockX
Michel_Feaster // Director of Product Marketing, Qualtrics
Allison_Windon // Head of CX Solution Strategy, Qualtrics
Uncover the new innovations helping companies reduce their cost of acquisition, engage customers at every stage in the journey, and reduce churn through world-class support. Plus, hear from StockX CEO Scott Cutler, and Manchester City's Chief Executive Roel De Vries about how they're using XM to grow their brands.
Karl_Niemann // VP Human Resources, Kroger
Whitney_Eichinger// Senior VP of Culture & Communiactions, Southwest Airlines
Julia_Anas // Chief People Officer, Qualtrics
Wojtek_Kubik // Head of Product Management, Qualtrics
Farren_Roper// Head of Diversity, Equity & Inclusion, Qualtrics
From the greatest challenges to the technologies transforming employee experience in 2023, learn from our EX leaders as they highlight the way forward, and hear how HR leaders at Southwest Airlines and Kroger are redefining employee experiences.
Greg_Dzurik // VP, Marketing & Innovation Strategy, Yum! Brands
Jess_Skelton-Oliveros // Head of Product Marketing, Research & Brand, Qualtrics
Jill_Larson // Chief Product Officer, Qualtrics
Ali_Henriques // Head of US Research Experts, Qualtrics
See the new technologies and new approaches for research that will help you get closer to your customers, and design new experiences to drive growth beyond 2023, plus hear how Yum! Brands is taking a fresh approach to research to tackle the 'inspiration recession' to uncover what consumers need next.
Charlie_Frankievich // Directory Consumer Insights, Shake Shack
Melody_Wu // User Research Manager, Qualtrics
Ruth_Moss // Director, BX Solution Strategy, Qualtrics
Frank_Zinni, Ph.D // Principal XM Scientist, Qualtrics
Hear from the Qualtrics Brand Experience team how a new approach to brand management can help you quickly seize new opportunities and respond efficiently to changing market conditions, plus hear how Shake Shack is using insights to expand its footprint acros the country.
Gerry_Gaerlan// Senior Vice President | CX/EX Systems Leader, US Bank
Sachin_Goregaoker// Director, Product Management, Qualtrics
Ray_Gerber// Distinguished Researcher, XM Science, Qualtrics
LiLi_Wong// Senior Manager, Product Marketing, Qualtrics
In these trying times, all eyes are on digital leaders to be their company’s saviors. During this session, Qualtrics' digital experience experts will be joined by leaders from Dish, U.S. Bank, and more to explore how you can deliver more human experiences at scale.
Tapaswee_Chandele // Global VP, Talent + Development, Coca-Cola
Keeping an eye on the future of work and a listening ear to the pulse of their organization, hear how Coca-Cola created a vision for multidirectional career growth that empowers their workforce to create unique careers and make their business future-ready.
Andrea_Hutson // Senior Manager, Consumer Insights, Crayola
Go behind the scenes of two of the brand’s most successful product launches— Colors of the World and Color Chemistry — to hear how Crayola puts kids’ and parents’ experience at the heart of its mission to unlock creativity for every child.
JD_Schramm // Author, Communicate with Mastery, JD SCHRAMM COMMUNICATIONS
Join research guru and TED Talk veteran JD Schramm as he uncovers how you can drive action in your organization using data. He'll explore how tailoring your research to your audience can help drive action at every level of the organization.
Leonie_Brown // XM Advisor, Qualtrics
Cecelia_Herbert // Principal XM Catalyst, XM Institute
It’s no secret that a more engaged frontline means a better customer experience, but most companies struggle to realize the true value of a combined approach. We’ll explain how to connect the dots, so you can keep your employees engaged and customers happy for maximum impact on the bottom line.
Juliana_Holterhaus, Ph.D // XM Advisor, Qualtrics
Isabelle_Zdatny // XM Catalyst, XM Institute
In the rush to digitize everything and drive operational efficiency, many companies are creating digital experiences that don't really resonate with or meet the expectations of those they serve. We'll unveil our latest research to give you the lowdown on what your consumers want and how digital leaders are meeting the challenge.
Antonio_Pangallo // XM Advisor, Qualtrics
Matthew_Evans // XM Advisor, Qualtrics
Your engagement surveys tell you what your people think – but how do they really feel? Learn how to uncover a new approach to employee listening that builds on your employee surveys, and brings in new data sources that help you get ahead of issues, and take action before start walking out the door.
Shorit_Ghosh// XM Advisor, Qualtrics
Make sense of mountains of data collected in the contact center to deliver breakthrough results in every corner of the organization. We'll show you how to make the most of every call, chat, text and email, and automatically share out real-time insights with every team and department to level up the experience for customers across the board.
Ellen_Loeshelle // Director, Product Management, Qualtrics
Maximize the value of your contact center by giving your agents the tools and the time to do what they do best – look after your customers. Find out how to use AI and automation to your advantage so your agents are able to deliver a personalized service experience every time.
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