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Understanding AI: What’s the source code for CX success?

On-Demand | 30 Minutes

Everyone is talking about AI, but what does it really mean for your CX program? In this session we’ll explain what AI can and can’t do, and how you can use it to empower and scale your CX efforts, delivering outstanding results for your business.

This session happened live at the 2024 X4 Summit in Salt Lake City, Utah on May 1-3, where leaders from the world’s leading brands shared how they are using experience management to make business more human. Learn more about X4 and stay up to date on details for the 2025 summit here.


Featuring

  • James Scutt // Principal XM Catalyst, Qualtrics
  • Ellen Loeshelle // Director, Product Management, Qualtrics

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Webinar_

Understanding AI: What’s the source code for CX success?

On-Demand | 30 Minutes

Everyone is talking about AI, but what does it really mean for your CX program? In this session we’ll explain what AI can and can’t do, and how you can use it to empower and scale your CX efforts, delivering outstanding results for your business.

This session happened live at the 2024 X4 Summit in Salt Lake City, Utah on May 1-3, where leaders from the world’s leading brands shared how they are using experience management to make business more human. Learn more about X4 and stay up to date on details for the 2025 summit here.

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