XM Institute
The ideas shaping the future of
The ideas shaping the future of
Experience Management.
Original research and expert perspectives that challenge conventional thinking,
show how experiences affect business performance, and help leaders put new ideas into practice.
Ebook
Worksheet: Translate verbatims into action
Ebook
Worksheet: Prioritize improvements across CX skills and actions
Ebook
Worksheet: Prioritize your CX projects
Ebook
Worksheet: Identify strengths and gaps in your CX metrics program
Research
Operationalizing XM
Research
Introducing journey-centric Experience Management
Ebook
Worksheet: Evaluate experiences with a SLICE-B experience review
Ebook
Worksheet: Evaluate current and potential use cases to expand XM
Ebook
Worksheet: Design experiences for human heuristics and biases
Ebook
Template: Demonstrate XM Value through a Value Chain Framework
Ebook
Template: Create an XM persona document
Ebook