XM Institute
The ideas shaping the future of
The ideas shaping the future of
Experience Management.
Original research and expert perspectives that challenge conventional thinking,
show how experiences affect business performance, and help leaders put new ideas into practice.
Research
The humanized digital experience ratings
Research
The Global State of EX Management Programs, 2021
Article
NPS Approaches Pre-Covid Rates
Research
Propelling experience design across an organization
Research
Making AI customer-centric
Research
Introducing employee-engaging transformation
Research
ROI of customer experience, 2022
Research
Employee experience trends 2024 | Americas research report
Research
Economics of NPS, 2024
Research
Employee experience trends 2022 | Europe, Middle East, and Africa research report
Research
Economics of NPS, 2023
Research