XM Institute
The ideas shaping the future of
The ideas shaping the future of
Experience Management.
Original research and expert perspectives that challenge conventional thinking,
show how experiences affect business performance, and help leaders put new ideas into practice.
Ebook
Maturity assessment: XM-Centric culture
Ebook
Maturity assessment: XM competencies
Ebook
Maturity assessment: Executive ambition
Research
Experience Management handbook
Ebook
Worksheet: Identify strengths and gaps in your Employee Engagement activities
Research
Employee experience trends 2025 | EMEA research report
Research
Employee experience trends 2025 | APJ research report
Research
Employee experience trends 2025 | Americas research report
Research
Employee experience trends 2024 | Europe, Middle East, and Africa research report
Research
The federated customer experience model
Research
Renovating your voice of the customer program
Research