Retail Experience Management
Transform the retail experience
The world’s most successful retailers don’t just sell products. They attract and retain loyal customers and deliver personalized experiences, recommendations and world-class services across every channel and touchpoint, all delivered by engaged, motivated staff who know their customers inside out.
8 out of 10 of the world’s biggest retailersrely on Qualtrics.
From online to in-store, delight your customers at every touchpoint
Monitor and optimize customer satisfaction across multiple channels and identify opportunities to increase loyalty, revenue and footfall. You’ll be able to track the customer journey from start to finish with rich insights into the key drivers of loyalty and spend for every customer segment.
Turn every employee into an ambassador
Your people are the public face of your business. Engage and motivate every one of your employees from the people in your stores, your contact centers or your back offices.
The right products at the right prices
See which products will drive sales. Identify your perfect price point. Target the right customer segments. All through one platform.
Grow and maintain your market share
Understand your market, customers and competitors better than anyone else and spot opportunities to grow your brand. With everything from brand-tracking to customer segmentation, you have all the tools you’ll always be one step ahead of the competition.