Make every location a destination worth coming back to
Make every shopping experience count—across every channel and every location. Connect guest signals into one platform that drives repeat visits, new guest acquisition, and measurable ROI by showing every team exactly what to do next.
Know your guests. Grow your brand.
Give store managers real-time signals, give leaders the full picture, and turn every guest interaction into a reason to come back.
Experiences that feel personal at every location
Your guests expect experiences that feel personal and local—without losing what makes your brand worth choosing in the first place. Qualtrics connects feedback from in-store, online, and everything in between—so you can deliver experiences that reflect what guests actually want, wherever they are in their journey.
The right insights for every role
Store managers shouldn't get the same dashboard as your CX team. Qualtrics gives every level of the organization the view they need—location-specific opportunities and actions for frontline managers, cross-location performance for regional leaders, and brand-level strategy for CX and digital teams.
A reputation engine, not just a monitoring tool
Go beyond tracking reviews. Respond at scale, benchmark each location against its local competitors, generate first-party reviews on your own site, and resolve guest issues before they become public. Turn reputation management into a growth driver.
Every location. Every guest signal. One platform.
Every location. Every guest signal. One platform.
Qualtrics brings together surveys, reviews, social mentions, digital analytics, and contact center data—connected to your operational data and location hierarchies—so insights are always in context and ready to act on.
Capture the full picture
Capture the full picture
- Collect guest signals across surveys, reviews, social, digital, and contact center
- Unify every source so nothing gets lost between tools
- See the complete picture of what guests actually experience
Deliver insights that match how your teams work
Deliver insights that match how your teams work
- Surface the right insights for every role—from frontline managers to CX leaders
- Tailor dashboards, recommended actions, and resolution tools to each team
- Leverage intelligent workflows and AI to handle the heavy lifting
Scale without losing what makes each location unique
Scale without losing what makes each location unique
- Tailor insights to every location—no matter how many you're managing
- Give corporate the full picture without losing what makes each location unique
- Arm frontline teams with exactly what they need to act today
Turn guest signals into loyalty and revenue
Gather feedback across every touchpoint of the shopping experience—digital, physical, and everything in between—and turn it into prioritized insights that drive action. Understand what's working, what's not, and where the biggest opportunities are to improve guest experience and grow revenue.
What changes when experience runs the business:
- Grow guest loyalty, repeat visits, and share of wallet by acting on what actually drives purchase decisions
- Reduce cost to serve and cross-channel friction—so every location runs leaner without sacrificing the experience
- Equip frontline teams with real-time guidance to close the loop faster, at every location, at every scale
Remove friction from the digital shopping journey
Understand where guests struggle in the online shopping experience and fix it before it costs you conversion. Connect digital session replays, experience analytics, and real-time feedback to create seamless experiences as guests move between channels.
- Increase digital conversion by identifying and resolving friction in real time
- Increase cross-channel consistency as guests move from digital to in-store
- Reduce cart abandonment with targeted insights based on digital behavior
- Reduce blind spots in the digital journey with session replays and behavioral analytics
Engaged teams create experiences worth repeating
Your frontline employees shape every guest interaction. When they're engaged and empowered, loyalty follows. Connect employee experience data with guest feedback to understand what drives both retention and satisfaction—and give managers the coaching tools to act on it.
- Increase employee engagement and retention at every location
- Increase service quality through data-driven coaching and training
- Reduce turnover that erodes guest experience consistency
- Reduce time managers spend in dashboards instead of with their teams
Enterprise-grade security, uptime, and scale
Enterprise-grade security, uptime, and scale
Built for global operations with regional data privacy compliance, reliable uptime when it matters most, and architecture that scales with your footprint—whether you're managing 20 locations or 2,000+.
Programs we support
Programs we support
Related Resources
Want to see what this looks like for your locations?
See how retail leaders use Qualtrics to drive repeat visits, grow revenue, and give every team the insights and tools to act—from the store floor to the C-suite.