customer ExperienceTM
Turn customers into fanatics
Monitor, respond to and improve every touchpoint along the journey
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Go from data to intelligence
Measure your customer experience and turn data into actions with the world’s most agile customer experience platform.
Powered by iQ - our predictive intelligence engine - Qualtrics Customer Experience automatically surfaces deep insights and predicts the key drivers of your customer experience to:
- Optimise customer acquisition
- Improve customer retention and loyalty
- Increase share of wallet
- Reduce cost to serve
- Building brand awareness and equity
One view of all your channels
Email, SMS, social, call centre or website – start conversations and gather feedback wherever your customers are and see it all on a single platform.
Customised dashboards for every role
Share role-based dashboards and set up automatic actions and notifications as well as closed-loop ticketing to follow up and address negative experiences.
See what matters most
Automatically identify the key drivers of customer experience and understand the impact of any actions before you invest in them.
Advanced research and powerful analytics
- Create, test and modify surveys with no coding
- Choose from 100 + question types and advanced survey features
- Relate dozens of variables to identify relationships and perform complex regressions
- Analyse open text responses and automatically assign sentiment scores
- Target users in digital with 20+ behavioural, device and location variables
- Integrate it with your CRM, communications channels and analytics tools
- Create, test and modify surveys with no coding
- Choose from 100 + question types and advanced survey features
- Relate dozens of variables to identify relationships and perform complex regressions
- Analyse open text responses and automatically assign sentiment scores
- Target users in digital with 20+ behavioural, device and location variables
- Integrate it with your CRM, communications channels and analytics tools
Design it around your needs
We’ll work with you to deliver a program that fits the level of sophistication and scale you need. Our industry experts, program methodologists, engineers and many more people are on hand to help design and deliver the program.
Make everyone an expert
Get the most out of the platform with training and certification for all your users – from beginners to super-users, we’ve got different levels of certification to help everyone get the most from the platform.
Seamless integrations
Pull your contacts from Marketo. Share visualizations with Tableau. Collaborate with Slack. Generate leads in Salesforce from your respondents. We connect with all the best technologies.