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10 books every CX leader should read in 2022

It’s official — consumers don’t feel heard, and they’re willing to walk if companies don’t improve, fast.

Our 2022 Customer Experience Trends report highlighted the gaps CX leaders need to close to attract and retain customers in 2022. And to get you started, we’ve compiled 10 of the best CX books that give you practical advice, and inspiring examples to help you close the gap.

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What you’ll get from this reading list:

  • 10 must-read titles from industry thought leaders
  • Inspiration for your CX program in 2022
  • Access to additional resources, including interviews from best-selling authors

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