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FSI CX Benchmark 2023 - Insights Highlights Report

This bank and insurance customer experience study provides reference point benchmarks for keystone CX metrics like Net Promoter Score and customer satisfaction.  The Insight Highlights Report provides a high level overview of the key themes across five South East Asia countries.

In this eBook, you'll learn

  • Robust metrics that indicate performance of brands in delivering customer experiences and measures of loyalty
  • Signals of experience quality
  • Areas of opportunity for improvement and innovation to keep up with customer expectations

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