XM Knowledge Base
The consumer trends
shaping 2025
Thursday, Nov 28 | 2:00 PM AEDT | 11:00 AM SGT & HKD | 8:30am IST | 12:00 PM KST | 4:00 PM NZDT | 1 hour
Join our CX experts as we explore the biggest consumer trends that will impact your 2025 CX strategies. And be inspired by #1 bestselling author, Dan Heath, as he arms you with practical frameworks to overcome stagnation and drive impactful, wide-scale change.
Walk away with concrete steps to foster loyalty and drive meaningful growth in 2025.
Join this webinar
to learn
- Unique challenges and opportunities in cultivating customer relationships in 2025 based on research
- The rise of importance of trust - how it drives customer satisfaction and loyalty
- How to evolve your listening strategies as consumer behaviours change
- Consumer sentiment towards AI and how to embrace its ethical use in next-level personalisation
- Live Q&A with CX experts to cover your top-of-mind challenges, opportunities, and questions
Webinar_
The consumer trends
shaping 2025
Thursday, Nov 28 | 2:00 PM AEDT | 11:00 AM SGT & HKD | 8:30am IST | 12:00 PM KST | 4:00 PM NZDT | 1 hour
With less money in consumers’ pockets, competition intensifying, and feedback harder than ever to come by – CX is due for a reset in 2025.
Join our CX experts as we explore the biggest consumer trends that will impact your 2025 CX strategies. And be inspired by #1 bestselling author, Dan Heath, as he arms you with practical frameworks to overcome stagnation and drive impactful, wide-scale change.
Walk away with concrete steps to foster loyalty and drive meaningful growth in 2025.
Featuring
Ivana Papanicolaou
Customer Experience Solution Strategy
Ivana, a 15-year-old customer experience leader, leads Qualtrics' Customer Experience Solution Strategy ANZ, focusing on designing and implementing large-scale measurement systems for impact, retention, and growth.
Ivana, a 15-year-old customer experience leader, leads Qualtrics' Customer Experience Solution Strategy ANZ, focusing on designing and implementing large-scale measurement systems for impact, retention, and growth.
Dan Heath
#1 New York Times bestselling author and speaker
Dan Heath is the #1 New York Times bestselling author of six beloved business books, including Switch, Made to Stick, and The Power of Moments. His books have been translated into 35 languages and have sold over 4 million copies worldwide.
Dan Heath is the #1 New York Times bestselling author of six beloved business books, including Switch, Made to Stick, and The Power of Moments. His books have been translated into 35 languages and have sold over 4 million copies worldwide.
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