CUSTOMER EXPERIENCE READING LIST
10 books to inspire your CX program
Our 2022 Customer Experience Trends report uncovered a worrying truth: consumers don’t feel heard, and they’re willing to walk to find a brand that truly cares.
We’ve compiled a list of our top customer experience books to help you build strong customer relationships in 2022 and beyond. Dive into these must-reads and create experiences that will keep them coming back for more.
What you’ll get from this reading list:
- 10 must-read titles from industry thought leaders
- Inspiration for your CX program in 2022
- Access to additional resources, including interviews from best-selling authors