XM Knowledge Base
Employee xm for IT
Improve technology experiences for a more engaged workforce
In the current state of change and uncertainty with outbreaks like Coronavirus, it's important that a business looks at the most basic of needs, ‘Are my employees safe and empowered?’ Qualtrics can help organisations use technology to understand employee safety and business continuity.
Qualtrics EmployeeXM™ helps organisations deliver exceptional technology experiences - from remote to in-office - so employees are safe, happy, empowered, and motivated to perform their best.
WITH QUALTRICS YOU’RE ABLE TO
- Help keep employees safe, understand your team’s risk of exposure to Coronavirus
- Ensure employees have the right technology solutions to support them no matter their location
- Improve the effectiveness of your Help Desk to create efficiencies and meet employee needs
- Enable global process alignment to maintain tight security and data compliance
- Integrate the voice of employees in technology decisions, positioning IT as a responsive company partner
4 ways to close technology experience gaps and drive the business forward
One
Improve IT support processes, quality and perception
- Digital intercepts and ticketing meet employees in the flow of work to gather insights on their technology experience
- Real-time alerts tell you right away when an employee is dissatisfied or struggling with remote or in-office IT-provided technology
- Smart routing through integrations, automated workflows and end-to-end case management enable IT teams to track progress and deliver quick, effective resolutions within existing system
Two
Ensure new implementations truly meet employee needs
- Configurable employee survey capabilities allow you to understand at-risk groups and continuity issues
- Real-time dashboards give IT teams the data they need to focus on areas where additional employee training or support is needed
- Proactive alerts facilitate quick follow-ups with employees to ensure risk is mitigated
- Role-based targeting enables outreach to a subset of employees impacted by a specific rollout
Three
Optimise the everyday employee technology experience
- Tailored data exports provide real-time access to employee feedback
- Key driver analysis pinpoints priority areas for improving everyday technology experiences
- Focus areas proactively surface opportunities to improve employee productivity and job enablement
- AI-powered text analytics turn employee thoughts into structured insights, with topics, sentiment scores and trends so you can act on what matters
Four
Make the right investments
with employee insights
- Configurable surveys and XM Directory help quickly deploy a needs assessment to a sample of, or your entire workforce, using a single directory
- TextiQ uncovers technology-related needs you didn’t know about through AI and natural language processing
- Real-time dashboards raise employee insights on technology gaps to the surface, allowing you to make data-backed decisions on future investments
Qualtrics has enabled Honeywell IT to obtain more comprehensive feedback for the employees we serve. We have significantly reduced roll-out time by standardising our approach.
