XM Knowledge Base
MASTERCLASS
Deliver a holistic Employee Experience program that wins talent
14 April 2023 // 9:30AM - 12:30PM HKT
Location // Mandarin Oriental Hong Kong /
The employee experience is foundational to business performance. Sustaining customer experience efforts, improving products, and building a strong and reputable brand all require the help of your employees.
This masterclass has been designed to help you get started on your employee experience initiatives, refine your current practices, and grow your program to make a bigger impact on employee engagement, productivity, well-being, and retention.
In this session you'll learn:- Insights locally and from across the region on how the expectations of employees are changing
- Key evolutions in employee experience programs
- Practical tips and frameworks that can be used across the employee lifecycle to build the foundations successful Employee Experience program
- How your organisation can apply the four action loops required to respond to employee listening
- How your team can leverage a purpose-built workspace designed to enable managers, people analytics and senior managers, in a practical session that showcases the tools you need to take action
| 09:30am | Guests Arrival + Light breakfast served | |||||
| 10:00am | Welcome & Opening by Pat Bolster, Head of Greater China | |||||
| 10:15am | EX Interactive session, led by Lauren Huntington Lauren Huntington, Solutions Strategy Leader, Asia | |||||
| 12:15pm | Q&A and closing remarks | |||||
| 12:30pm | Event closes |
Registration has now been closed for this event
Featuring
Lauren Huntington
Solutions Strategy Leader, Asia , Qualtrics
Lauren is a highly experienced organisational psychologist with 14+ years of experience in working with C-suite and senior management across industries to enable their human capital strategies. She has previously worked at SHL (including during its ownership by CEB and Gartner) as well as Deloitte Human Capital Consulting, prior to this she worked in internal specialist and leadership HR roles. Lauren has an intentional focus on emerging economies; she started her career in Africa, has been living in Asia since Jan 2018 and is currently based in Singapore - having delivered on site to clients in sixteen countries and remotely to many more. Lauren has deep expertise in the intersection between human capital and technology; with speciality in employee experience, talent management, organisational design and change management during digital transformation. Lauren holds two Masters degrees cum laude, her first was in Organisational Psychology and her second was in Innovation Studies through a leading business school.
Gabriel Wong
Senior Principal Solution Engineer, Qualtrics
Throughout the past 15 years, Gabriel has helped his blue-chip clients elevate their experience management programs to drive competitive advantage across the globe. With expertise both as a client-side practitioner and as a design consultant, he specializes in measurement and analytics. In his current role as the Head of Solution Engineering for Greater China at Qualtrics, his primary mission is to help customers find winning and transform Experience Management solutions. Gabriel is a graduate of the Sauder School of Business at the University of British Columbia.