QConnect - CX Leaders Breakfast
Listening is more than asking questions- the future of CX
Thursday 13 April 2023 // 8.30am to 10am
Level 15, 1 Denison Street
North Sydney /
Your customers are telling you how they feel & there is a smarter way to listen. With increasing demands on a seamless, frictionless experience across all channels, learn how you can mature your existing programs to listen without asking a question. Join us for Breakfast with Sid Banerjee, XM Strategy Officer at Qualtrics, previously Founder of Clarabridge (the world's most advanced conversational analytics engine) to hear how to make the most of every call, chat, text and email, and automatically share out real-time insights with every team and department to level up the experience for customers across the board.
We’ll share our recent innovations to empower your frontline - whether it’s insights from your contact center, digital assets or social reviews- we leverage AI & Machine learning to surface insights that drive action to deliver exceptional customer experiences.
Chief Strategy Officer, Qualtrics