XM Knowledge Base
LIVE WEBINAR + Q&A
The CHRO Imperative: 4 focus areas to drive people & business results
Over the last few years, HR has changed dramatically and been recognised as a critical function for driving business strategy and growth.
We asked nearly 1,000 senior HR leaders around the world to report on the current state of HR, and from the data, four key focus areas emerged: driving business strategy with people data, upskilling the workforce, expanding employee listening, and aligning the C-Suite.
In this live session, join our Employee Experience (EX) experts alongside Dilip Boury, Head of Employee Experience & Listening at Standard Chartered Bank and Dharma Chandran, Chief People Officer at the Australian Broadcasting Corporation (ABC) and non-executive director on several corporate and NFP boards, to discuss the 4 focus areas identified, and how HR can contribute to the development and implementation of strategy within their organisations, to drive topline business success in the Asia Pacific Region.
In addition, our experts will discuss the practical next steps that HR leaders can take to develop a modern, holistic Employee Experience program, that drives frontline effectiveness, engagement, intent to stay and a strong employer brand, through actionable intelligence.
Register for this webinar to learn about:
- The four essential focus areas that HR leaders should focus on in 2023 & into the future
- First hand insights on key EX focus areas in Standard Chartered Bank & the ABC, with a focus on onboarding, training and upskilling people leaders to close experience gaps
- The obstacles that senior HR leaders say stand in the way of EX program success and the solutions to solve for them
- The latest trends in employee listening strategies, and practical tips that organisations can action to start implementing a modern employee experience program that showcases ROI to the business
- Bonus Content: Stay for 15 extra minutes to see the latest innovations that leading practitioners are leveraging to enable their people strategies and prove business value
Don’t miss out on the chance to win 1:1 coaching time with our EX Experts.
You can be in the running to win 1 of 3 exclusive 60-minute coaching sessions with Dr. Cecelia Herbert or Dr. Crissa Sumner to understand how to action the insights from our webinar.
What you need to do:
Register and attend the session on August 23rd.
During our live session, we will draw the winners at the end of the webinar!
Featuring
Dharmendra (Dharma) Chandran
Chief People Officer, The ABC (Australian Broadcasting Network)
Dharma was appointed to the role of Chief People Officer at the ABC in October 2021. Dharma joins the ABC with a broad range of experience in senior human resources, strategy, legal and corporate communications roles as a consultant, corporate executive and non-executive director across Australia, Asia and the Middle East.
Dharma’s previous roles include Partner within Boyden Australia’s Leadership Consulting Practice, Partner in Charge of KPMG Australia’s People Advisory Practice, Managing Partner of Ernst & Young’s Far East Area Performance & Reward Practice (based in Hong Kong), Leader of Towers Perrin’s Asia-Pacific Financial Services Practice (based in Singapore) and Leader of Hewitt Associates’ Asia-Pacific M&A Practice (based in Kuala Lumpur).
He has also held permanent and interim senior executive roles at McKinsey & Co, Westpac, Suncorp, Leighton Holdings, GFG Alliance and Emaar (based in Dubai).
Dharma has been a member of the Advisory Board or Panel for several NSW Government institutions, including iCare NSW and Service NSW. He has served on the Board of Mortgage Choice as a Non-Executive Director, Chairman of the Remuneration Committee and member of the Audit and Risk Committee and is currently a Non-Executive Director of 7-Eleven Australia and the Committee for Economic Development of Australia.
Dilip Boury
Global Head of Employee Experience and Listening, Standard Chartered Bank
Dilip Boury joined Standard Chartered OD team as Head of Employee Listening in 2020, having spent the last 12 years consulting for some of the world’s best-known companies. He looks after their Annual Engagement process, continuous listening and lifecycle surveys. Prior to joining, he was as Director of Leader Services for Organisation Solutions, a Singapore based Organisational Psychology Consultancy. Dilip led their Assessment practice, launching their in-house ‘Growth Leader Assessment’ and team development services. Dilip also spent 5 years as a Managing Consultant for IBM Kenexa. He specialised in designing and implementing Assessment, Leadership Development, Talent Analytics, Employee Engagement and Competency solutions. He initially worked with clients EMEA and later covered JAPAC after moving to Singapore. Dilip also has a background in Research, having spent 7 years as a research consultant with Roffey Park Institute in the UK. He was at the forefront of their thought-leadership, publishing papers on HR business partnering, Employee Engagement, Management and much more. He also provided diagnostic consulting services for public, private and not-for-profit sector clients.
Dr. Cecelia Herbert PsyD., XMP
Principal Catalyst, Qualtrics XM Institute
Cecelia is a Doctor of Organisational Psychology and Principal Catalyst at Qualtrics XM Institute, where she is focused on building a thriving global community of XM professionals who are empowered and inspired to radically improve human experiences. After 20 years as a practitioner, academic, and consultant, she joined Qualtrics in 2019 to establish and lead XM Scientist Advisory Services in Asia Pacific, where she partnered with organizations across the globe to design, mature, and grow their XM Programs. Prior to Qualtrics, Cecelia was a leader in the Employee Engagement organisation at Google. For more than a decade, her work has centered on developing evidence-based solutions that drive systemic change towards Diversity, Equity & Inclusion.
Dr. Crissa Sumner
Head of XM Advisory Services - Asia Pacific & Japan (APJ), Qualtrics
Dr Crissa Sumner is an Organisational Psychologist (PhD) with over 19 years experience partnering with organisations to support them with maximising engagement and performance with data-driven talent management & organisational development solutions. In her role with Qualtrics, Crissa is responsible for leading Qualtrics Experience Management (XM) Advisory Team across Asia Pacific & Japan (APJ).
Prior to joining Qualtrics, Crissa had a highly successful career working with a number of professional services firms, including holding various corporate, technical / product leadership and senior operational roles; managing P&Ls; and leading geographically dispersed teams of consultants to deliver talent solutions across a large & diverse portfolio of clients.
Crissa is also recognised as a thought leader and experienced presenter, educator and researcher in the talent space. She presented her research in the area of leadership and employee attitudes at national and international conferences, and published them in peer reviewed journals.
LIVE WEBINAR + Q&A
The CHRO Imperative: 4 focus areas to drive people & business results
Over the last few years, HR has changed dramatically and been recognised as a critical function for driving business strategy and growth.
We asked nearly 1,000 senior HR leaders around the world to report on the current state of HR, and from the data, four key focus areas emerged: driving business strategy with people data, upskilling the workforce, expanding employee listening, and aligning the C-Suite.
In this live session, join our Employee Experience (EX) experts alongside Dilip Boury, Head of Employee Experience & Listening at Standard Chartered Bank and Dharma Chandran, Chief People Officer at the Australian Broadcasting Corporation (ABC) and non-executive director on several corporate and NFP boards, to discuss the 4 focus areas identified, and how HR can contribute to the development and implementation of strategy within their organisations, to drive topline business success in the Asia Pacific Region.
In addition, our experts will discuss the practical next steps that HR leaders can take to develop a modern, holistic Employee Experience program, that drives frontline effectiveness, engagement, intent to stay and a strong employer brand, through actionable intelligence.
Register for this webinar to learn about:
- The four essential focus areas that HR leaders should focus on in 2023 & into the future
- First hand insights on key EX focus areas in Standard Chartered Bank & the ABC, with a focus on onboarding, training and upskilling people leaders to close experience gaps
- The obstacles that senior HR leaders say stand in the way of EX program success and the solutions to solve for them
- The latest trends in employee listening strategies, and practical tips that organisations can action to start implementing a modern employee experience program that showcases ROI to the business
- Bonus Content: Stay for 15 extra minutes to see the latest innovations that leading practitioners are leveraging to enable their people strategies and prove business value
Don’t miss out on the chance to win 1:1 coaching time with our EX Experts.
You can be in the running to win 1 of 3 exclusive 60-minute coaching sessions with Dr. Cecelia Herbert or Dr. Crissa Sumner to understand how to action the insights from our webinar.
What you need to do:
Register and attend the session on August 23rd.
During our live session, we will draw the winners at the end of the webinar!
Featuring
Dharmendra (Dharma) Chandran
Chief People Officer, The ABC (Australian Broadcasting Network)
Dharma was appointed to the role of Chief People Officer at the ABC in October 2021. Dharma joins the ABC with a broad range of experience in senior human resources, strategy, legal and corporate communications roles as a consultant, corporate executive and non-executive director across Australia, Asia and the Middle East.
Dharma’s previous roles include Partner within Boyden Australia’s Leadership Consulting Practice, Partner in Charge of KPMG Australia’s People Advisory Practice, Managing Partner of Ernst & Young’s Far East Area Performance & Reward Practice (based in Hong Kong), Leader of Towers Perrin’s Asia-Pacific Financial Services Practice (based in Singapore) and Leader of Hewitt Associates’ Asia-Pacific M&A Practice (based in Kuala Lumpur).
He has also held permanent and interim senior executive roles at McKinsey & Co, Westpac, Suncorp, Leighton Holdings, GFG Alliance and Emaar (based in Dubai).
Dharma has been a member of the Advisory Board or Panel for several NSW Government institutions, including iCare NSW and Service NSW. He has served on the Board of Mortgage Choice as a Non-Executive Director, Chairman of the Remuneration Committee and member of the Audit and Risk Committee and is currently a Non-Executive Director of 7-Eleven Australia and the Committee for Economic Development of Australia.
Dilip Boury
Global Head of Employee Experience and Listening, Standard Chartered Bank
Dilip Boury joined Standard Chartered OD team as Head of Employee Listening in 2020, having spent the last 12 years consulting for some of the world’s best-known companies. He looks after their Annual Engagement process, continuous listening and lifecycle surveys. Prior to joining, he was as Director of Leader Services for Organisation Solutions, a Singapore based Organisational Psychology Consultancy. Dilip led their Assessment practice, launching their in-house ‘Growth Leader Assessment’ and team development services. Dilip also spent 5 years as a Managing Consultant for IBM Kenexa. He specialised in designing and implementing Assessment, Leadership Development, Talent Analytics, Employee Engagement and Competency solutions. He initially worked with clients EMEA and later covered JAPAC after moving to Singapore. Dilip also has a background in Research, having spent 7 years as a research consultant with Roffey Park Institute in the UK. He was at the forefront of their thought-leadership, publishing papers on HR business partnering, Employee Engagement, Management and much more. He also provided diagnostic consulting services for public, private and not-for-profit sector clients.
Dr. Cecelia Herbert PsyD., XMP
Principal Catalyst, Qualtrics XM Institute
Cecelia is a Doctor of Organisational Psychology and Principal Catalyst at Qualtrics XM Institute, where she is focused on building a thriving global community of XM professionals who are empowered and inspired to radically improve human experiences. After 20 years as a practitioner, academic, and consultant, she joined Qualtrics in 2019 to establish and lead XM Scientist Advisory Services in Asia Pacific, where she partnered with organizations across the globe to design, mature, and grow their XM Programs. Prior to Qualtrics, Cecelia was a leader in the Employee Engagement organisation at Google. For more than a decade, her work has centered on developing evidence-based solutions that drive systemic change towards Diversity, Equity & Inclusion.
Dr. Crissa Sumner
Head of XM Advisory Services - Asia Pacific & Japan (APJ), Qualtrics
Dr Crissa Sumner is an Organisational Psychologist (PhD) with over 19 years experience partnering with organisations to support them with maximising engagement and performance with data-driven talent management & organisational development solutions. In her role with Qualtrics, Crissa is responsible for leading Qualtrics Experience Management (XM) Advisory Team across Asia Pacific & Japan (APJ).
Prior to joining Qualtrics, Crissa had a highly successful career working with a number of professional services firms, including holding various corporate, technical / product leadership and senior operational roles; managing P&Ls; and leading geographically dispersed teams of consultants to deliver talent solutions across a large & diverse portfolio of clients.
Crissa is also recognised as a thought leader and experienced presenter, educator and researcher in the talent space. She presented her research in the area of leadership and employee attitudes at national and international conferences, and published them in peer reviewed journals.