Listening in Disruption: Episode 1 | Live Webinar
Empower your managers in an ever-evolving world of work
Throughout the employee journey; from onboarding to exit - there are a myriad of experiences that impact outcomes such as engagement, productivity, well-being and retention. Your managers play a pivotal role in the employee experience and influence almost every key driver of employee engagement. In an ever-evolving world of work where employees are expected to do more with less, how can HR empower managers to proactively intervene with data-driven decisions in the moments that matter?
In this session, our Employee Experience experts will share practical tools and frameworks that organisations can leverage to empower managers to feel engaged in the workplace, and be driven to create a culture of action that closes critical experiences gaps in times of change.
Tune in to learn:
- How to create a manager effectiveness index as part of your pulsing program
- How to scale your EX impact and drive results by empowering your managers to understand their strengths and to uncover opportunities that will positively impact team engagement
- How Qualtrics’ EX25 Methodology connects engagement & manager effectiveness
- Bonus Content: How your team can leverage a purpose-built workspace for managers, people analytics, and senior leaders to understand team sentiment, and intervene in the moments that matter to increase productivity and reduce unwanted attrition through an exclusive live demonstration
Ben Granger, PhD, XMP
Chief Workplace Psychologist and Head of EX Advisory Services, Qualtrics
Dr. Benjamin Granger is Chief Workplace Psychologist and Head of EX Advisory Services. He has over a decade of experience building Experience Management (XM) programs across the globe and leads EX thought leadership and research initiatives across Qualtrics and the XM Institute.
Head of Solution Strategy Asia Qualtrics
Lauren is a highly experienced organisational psychologist with 13+ years of experience in working with C-suite and senior management across industries to enable their human capital strategies. She has previously worked at SHL (including during its ownership by CEB and Gartner) as well as Deloitte Human Capital Consulting, prior to this she worked in internal specialist and leadership HR roles. Lauren has an intentional focus on emerging economies; she started her career in Africa, has been living in Asia for the last 4+ years and is currently based in Singapore - having delivered on site to clients in sixteen countries and remotely to many more. Lauren has deep expertise in the intersection between human capital and technology; with speciality in employee experience, talent management, organisational design and change management during digital transformation. Lauren holds two Masters degrees cum laude, her first was in Organisational Psychology and her second was in Innovation Studies through a leading business school.
Head of Growth & Strategy, Employee Experience APJ, Qualtrics
Steve is the Head of Growth & Strategy Employee Experience for Qualtrics in APJ, leading a team of specialists in guiding organisations to optimise the Employee Experience at every point in the employee lifecycle. He is one of the region’s most experienced Employee Experience specialists having played a crucial role in launching and developing the XM category in APJ. Steve specialises in EX and human-centred technologies.
As businesses and governments rethink the ways they work for a post-pandemic world, Steve brings 20 years’ of experience as a qualified business psychologist helping organisations design and improve their employee experiences.
Principal Solutions Engineer Employee Experience, Qualtrics
Liching Yew is a Principal Solutions Engineer at Qualtrics, with over 6 years of experience at the company. Throughout her career, she has worked with a diverse range of organisations in both the private and public sector, successfully building small to large-scale employee listening solutions providing leaders with insights to make data driven decisions. With a passion for innovation and a dedication to improving the employee experience, Liching’s background in implementation has equipped her with the expertise to provide customers with the best possible outcomes.