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CX Live Auckland

Designing and improving customer experiences and journeys

August 4, 2022 / 3:00 pm NZST
Weta Workshop Unleashed – Wellington Room
Level 5, 88 Federal Street, AUCKLAND


It’s more important than ever to put the Voice of Customer at the centre of everything your organisation does.

How can businesses stay ahead of the curve to deliver the world-class experiences their customers want next?

Join our CX experts and two iconic New Zealand brands, Mitre 10 and Vector on Thursday, 4 August 2022 to discover how they are taking action to design and improve the customer experience in a world that’s changed forever. Through a collection of engaging and practical examples you’ll learn what it takes today to stay ahead of rapidly changing expectations in a world that’s changed forever.

Topics we will cover include:

  • How are organisations delivering authentic human experiences in a digital world
  • Why combining customer and employee experience is a new frontier
  • What’s the future of Voice of Customer looks like and how to get started
  • Best practices, tips, and guidance from leading New Zealand brands and CX practitioners
  • Great networking and learning opportunities

Agenda

3:00pm Arrival & Registration
3.30pm Welcome & Delivering Authentic Human Experiences: Mark Allison, Head of ANZ Qualtrics
3.40pm Customer Spotlight - Driving CX Transformations: Mark Vaughan, Mitre10
4.00pm Customer Spotlight - Actioning Data Insights: Duncan Head, Vector
4.20pm The Future of CX: Ivana Sekanic, Head of Customer Experience - ANZ
4.45pm Panel Q&A
5.00pm Networking Drinks
6.00pm Event Closes

We look forward to hosting you.

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Featuring


Picture of Mark Vaughan

Mark Vaughan

Head of Customer Insights, Mitre 10

Mark is a senior CX and insights leader who has recently led the transformation of Mitre 10’s innovative ‘Your Say’ Voice of Customer program. Mitre 10 is regularly ranked amongst the most respected and trusted brands in New Zealand.

Picture of Duncan Head

Duncan Head

General Manager of Insights, Vector

Duncan is a highly seasoned insights leader with many years’ experience in customer experience, data science, business improvement through data and actionable insights, and data-driven strategies. Vector is leading the transformation of the energy sector to create a new energy future.

Picture of Ivana Sekanic

Ivana Sekanic

Head of CX Solution Strategy, Qualtrics (previously CX Performance Principle IAG ANZ)

Ivana is recognised as one of ANZ’s leading Financial Services CX practitioners, and is responsible for Qualtrics regional solution strategy. Prior to Qualtrics Ivanna managed one of the largest ANZ VoC programs at IAG Insurance.

More than 16,000 brands and 99 of the top 100 business schools use Qualtrics