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Raynu Niyomdechar // Chief Operating Officer, FWD Thailand

Raynu is leading FWD’s operational processes to achieve operational efficiency. With almost 20 years of experience across insurance practices, including underwriting, actuarial, financial accounting, and more, she brings a wealth of knowledge to the role. Prior to joining FWD Thailand, Raynu sets up the Customer Experience strategy across Asia in the FWD Group Office. In the current role, she leads the operations team and creates operational efficiency to deliver day-to-day operational excellence. She also embraces the power of technology and data to ensure that the desired experience is delivered to our customers and partners, aligned with our business priorities.

Myriam Petit // Corporate Communications and Culture, Minor International.

Myriam Petit is responsible for Corporate Communications and Culture for Minor International.

With over 12 years of experience in hospitality, having worked in senior roles for prestigious groups such as Intercontinental Hotels Group, Hilton Worldwide and Jumeirah, Myriam is an all round communications and engagement professional committed to deliver multi-channel communications plan across the globe while building an inclusive work environment in which employees are engaged and committed to business success.

Myriam has a passion and is specialised in Employer Brand and how to enhance an organisation’s reputation as best employer to internal and external talent.

Dr Cecelia Herbert, PSYD, XMP // Principal Catalyst, Qualtrics XM Institute

Cecelia is a Doctor of Organisational Psychology with a career as a practitioner, academic, and consultant that spans more than two decades. After years as a senior leader in employee engagement & DEI at Google, she joined Qualtrics in 2019 to establish and lead Employee Experience Advisory Services in Asia Pacific, partnering with organisations across the globe to design, mature, and grow their experience management programs. As part of the global XM Institute team, Dr Herbert is focused on building a thriving community of Experience Management professionals, who are empowered and inspired to radically improve human experiences.

Harish Agarwala // Head of Customer Experience Solution Strategy, Southeast Asia and India, Qualtrics

Harish heads the Customer Experience solution strategy for SEA and India at Qualtrics. He is a Marketing & CX leader with experience in consulting, financial services and technology.

Prior to Qualtrics, Harish spent more than a decade in Financial Services and has led brand, marketing and large-scale CX programs in his past roles. He has used design-thinking and a customer-first approach in designing and launching some breakthrough products and campaigns. Harish consults Qualtrics Enterprise clients on Experience Management and helps organisations set up and scale their CX programs to get maximum value out of experience management.

Thiraput Pitichat, Ph.D. // Commerce Department, Chulalongkorn Business School

Thiraput (Poom) Pitichat, Ph.D., is a Full-time Lecturer and the Assistant Dean of Communications at Chulalongkorn Business School, Chulalongkorn University. He earned his Ph.D. in Positive Organizational Psychology from Claremont Graduate University in the United States. At Chulalongkorn Business School, Thiraput teaches courses in leader development, positive psychology, change management, and organizational behavior.

In addition to his academic role, he manages Chula Business Enterprise Co., Ltd., a company where Chulalongkorn University students gain practical experience by running various business functions in real-world settings. Thiraput also offers consultancy services to Thai organizations, specializing in leadership, organizational change, and the development of thriving organizations. His passion lies in developing future leaders capable of creating a positive impact within their organizations and society at large.