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XM Event

Deeper Understanding of Customers to Drive Loyalty and Experiences

October 21, 2022 / 3:30pm HKT
Location: SAP Hong Kong
35/F, Tower Two Times Square, 1 Matheson Street, Causeway Bay, Hong Kong


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In today's world, customers have high expectations and expect distinctive experiences. But do you know exactly what customers are looking for and how to deliver these experiences?

Jointly hosted by Emarsys and Qualtrics, join us to learn from our speakers about:

  • How to keep a pulse on what customers are thinking
  • New ways you can deliver personalised experiences at scale
  • Best practices to drive loyalty

We are pleased to be joined by Andrew Cleary from Mandarin Oriental Hotel Group in a fireside chat on the evolving customer expectations in the Hong Kong market and using experience to drive loyalty.

Andrew Cleary is Project Lead, Customer & Loyalty from Mandarin Oriental Hotel Group. He is a creative and passionate people leader, bringing together the disciplines of strategy, commercial management, customer experience design and loyalty ecosystem development to tailor customer-centric solutions and build the teams to deliver them. Senior executive based in Hong Kong with professional background spanning aviation, hospitality, financial markets and media.

After our fireside chat, join us for a networking session where food and beverage will be served.

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Picture of Andrew Cleary

Andrew Cleary

Project Lead, Customer & Loyalty, Mandarin Oriental Hotel Group

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