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XM LIVE PHILIPPINES

Discover the power and ROI of being a human-centric business

30 MAY 2023 // 3:00PM PHT - 6:00PM PHT // SHANGRI-LA THE FORT, MANILA

Get the inside story on how the world’s most profitable and beloved brands are focusing on one thing: being more human. In 2023, experience management is touching down in the Philippines – and we’re going bigger than ever. Expect local brands, industry leaders and the latest thought leadership, plus the chance to connect with other experience pioneers in the region.

Join experience leaders from across the region. There’ll be sessions to inspire you; to help you ignite your customer and employee experience programs; and to show how you implement your plans successfully.

See how local and global brands are using actionable insights from their customer and employee experience programs to drive better business outcomes
Discover how (and why) businesses need to act more human in the face of intense global challenges
See the latest tech innovations helping brands deliver personalised employee and customer experience, at scale
Learn the latest best in class solutions and technology to help your brand driver closer relationships with customers and employees
Connect with experience management professionals facing the same challenges as you and coming up with truly innovative solutions

REGISTER YOUR PLACE NOW

First Name *

Last Name *

Company *

Job Title *

Business Email *

Phone Number *

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Agenda

03.00 | Arrival & Registration

03.30 | Welcome & Introduction

03.35 | The Power & ROI of making business more human | Eleanor O’Dwyer-Duggan, Head of Customer Experience and Research, Southeast Asia, Qualtrics

04.00 | CX Fireside chat | Ley Tapang-Garcia, Vice President and Head, Customer Experience and Process Quality, PLDT Global Corporation

04.20 | Agility & empathy to thrive through uncertainties | Dr. Cecelia Herbert, Principal Catalyst, Qualtrics XM Institute

04.40 | EX Customer Spotlight | Sir Gully Go, JG Summit

05.00 | Introduction to Centre of XM Innovation | Lara Truelove,Program Leader, Center for Experience Management

05.05 | Panel Q&A

05.25 | Thank you & close

05.30 | Networking Reception

06.00 | Event close

Speakers

Ley Tapang-Garcia // Vice President and Head, Customer Experience and Process Quality at PLDT Global Corporation

Lara Truelove // Program Leader, Center for Experience Management

Eleanor O’Dwyer-Duggan // Head of Customer Experience and Research, Southeast Asia, Qualtrics

Dr Cecelia Herbert, PsyD, XMP// Principal Catalyst, Qualtrics XM Institute

More Speakers to be announced //

date

30 May, 2023

Add to Calendar >

time

3:00PM PHT – 6:00PM PHT

location

Shangri-La the Fort, Manila