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Choosing the Right Concepts and Features Through Research

5 min read
Product concept testing is the investigation of potential consumers' reactions to a proposed product or service before introducing the product or service to market. As businesses and organisations look to launch a product or invest in the development of an idea, concept testing is a valuable step to identify perceptions, wants, and needs associated with a product or service.

Well-performed concept testing should help you navigate the following four areas of product development and launch:


Pinpoint concentrated segments of the population to which the product or service appeals.


Assess the relative appeal of alternative products or services. Determine ideas/configurations/positions and features desirable to the targeted market segments.


Collect necessary information for developing the product or service and its promotion, distribution, and pricing.


Implant your product or service’s appealing characteristics in the minds of target consumers.

Product Concept Test Example

Concept Testing & Positioning

Concept testing helps you reshape and refine ideas so they have greater potential for market acceptance. By providing insight for designing a more optimal product or service, concept tests also help you prioritise and increase product shifts and improvements.

Concept tests have the ability to improve your product, shift your priorities, and increase your product-market match, but sometimes marketers and product developers overlook the power of concept tests in product positioning and messaging. A product or service is said to be positioned effectively when its appealing characteristics have been implanted in the minds of consumers, so much so that the product or service is differentiated from other offerings in the market. Those appealing and differentiating characteristics are often identified and/or developed through concept testing. Testing your messaging and marketing materials, especially among other offerings on the market, can help you develop and optimise effective positioning and market messaging.

Concept Testing Methods

There are a variety of ways to perform concept tests so that you can minimise risk and maximise revenue when delivering a service or consumer product into a market. Often, respondents will be asked to evaluate different combinations of features, benefits, and prices in order to gain a better understanding of key trade-offs. Do consumers prefer a lower-cost product with fewer benefits to a higher-cost, fully loaded option? A few methods to consider include:


Use new product concept tests to identify the benefits most important to customers and the features, benefits, and pricing that are most likely to create those benefits. Features can be categorised into “need to haves” and “nice to haves.” You need to identify and prioritise customer needs for product development and promotion. This type of concept test can also test customers’ initial reactions to the concept.


Formulations, modifications, and upgrades can add new life to existing products and services. With product modification or upgrade tests, identifying the optimal bundle of features is a priority. It’s critical to differentiate and prioritise the release of new features that are “need to haves” vs. “nice to haves” so you can create products and services that are truly new, improved, and worthy of a new release or upgrade.


Many products and services offer upgrade or migration paths. For many customers, an upgrade is
 an alternative to the next new thing. Migration path tests help you understand the key features and benefits and then map consumer needs to the likelihood of upgrading an existing product or adopting a new technology. You will learn if the benefits outweigh the costs and challenges of changing. Features, benefits, brands, image, costs and training are just a few factors to consider.


Concept use tests assess the user experience. How can the experience with a specific product or service be improved? You can focus this research on a variety of areas—ease of use; similarity to current usage patterns; the ability to adapt and use critical feature implementations; and the congruence with current image, usage patterns, and service provisions.


No one underestimates the importance of price expectations in new product adoptions. Price, incentives, bundling, cross-product tie-ins, and cost-mitigating factors, such as warranties and use agreements, all change price perceptions and perceptions of value. Pricing and incentive tests determine the optimal pricing point for new product concept bundles and can estimate customer price acceptability curves.


Much like it sounds, name research helps identify the best name for a company, product, or service. A name can be a determining factor in how a product or service is received or perceived. Through various methods of name screening and testing, name research helps organisations ensure that their chosen name is easy to remember, fits the product or service, works well across regions, categories, and cultures—and garners positive reactions from consumers.

Webinar: Product Concept Testing